Full job description
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is seeking a candidate to join our team as a Regional Credit Assistant. The Regional Credit Assistant works with the Regional Credit Manager as a team, in supporting both internal and external customer relationships. Follows credit and collections policies, procedures, and practices. Provides good customer service to both internal and external customers. Working in this position, the ideal candidate can experience upward mobility through gaining understanding of our corporate financial systems and general accounting processes. This position provides a candidate with opportunity to work cross-departmentally within the organization gaining an understanding into how corporate teams work together to achieve success. The position will provide a candidate an inside look and understanding at how the various business functions successfully come together in a large manufacturing and distribution company.
Primary Objective
Assists the Regional Credit Manager, in supporting both internal and external customer relationships. Follows credit and collections policies, procedures and practices as outlined. This position contacts customer external customers to review overdue accounts.
Major Function and Scope
Completes high volume incoming credit and collection calls on overdue accounts.
Researches and resolves customer charge backs.
Reconciles customer accounts and cash applications.
Provides administrative support for assigned area including, but not limited to - aging reports, filing, correspondence, lien wavers, write offs, account reconciliation, refunds, NSF checks, communication within and outside of department, etc.
Maintains all assigned accounts within established performance standards; actively participates and contributes to group quality improvement processes.
Timely completion of lien and bond waivers and releases.
Performs other related duties as assigned.
Experience and Knowledge Required
High School Degree or GED
Familiarity with lien and bond waivers and releases a must
Knowledge of lien laws a plus.
Moderate to advanced skills in MSWord and MSExcel.
1 or more years hands on analysis and collections experience.
Cash Handling experience preferred.
Proven ability to work as a member of a team.
Competencies
Ability to perform effective written correspondence
Excellent verbal and written communication skills
Ability to work independently, seek solutions and handle multiple priorities simultaneously.
Strong ability to interface with all company departments as necessary
Other Pertinent Job Information
While performing the duties of this job, the associate is regularly required to stand, use hands, and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may sit, climb or balance, talk or hear. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
