Full job description
Overview
Regional Loss Prevention Manager
Essential Function:
This position is responsible for the implementation and maintenance of all Region loss prevention, shortage control, and awareness programs; the investigation of loss, the identification of areas of potential loss; and training in loss prevention awareness and shortage control techniques. This position will be highly collaborative with Regional Leadership teams including Regional Directors, HRBPs, and Region Operations positions to develop and implement plans to improve profitability and ensure customers and associates operate in a safe environment. Must maintain strong working relationships with all Business Partners. Maintains an effective level of business literacy about the regions and SBHs financial position, its midrange plans, its culture and competition.
Primary Duties:
- 15% Brand: Provides leadership to deliver an exceptional customer experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Ensures all brand standards are met such as back rooms, sales floor ADA compliance, is a partner in ensuring right service level is utilized and all safety protocols are in place.
- 15% People: Builds and maintains a strong working relationships with all business partners. Conducts training of store, district and Region Leadership in the areas of loss prevention awareness, loss reduction, and shortage control including damage reduction and provides analysis and direction on deficiencies. Actively participate with regional leadership to achieve all business objectives, including participating in meetings, calls, web ex on a regular basis.
- 40% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed. Responsible for protecting company assets by ensuring all procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting. Conduct internal investigations of known or suspected losses as well recommends corrective action, reports findings, and communicates with field leadership teams in the resolution of investigations, loss or potential exposures. Conducts investigations on major/serious external crimes and partners with Major Crimes Asset Recovery as well as Law Enforcement to find successful closure. Monitors, reviews, and reports on the adherence to Companys established operating standards for its retail units through the use of store visits. Aligns with District Managers and Regional Leadership on action plans and strategies to improve operations. Collaborates with retail partners and Organized Retail Crime Associations to understand trends in specific markets that could impact Sally Beauty Holdings. Ensure compliance to Hazardous material program.
- 30% Operations: Drives the execution of all company processes through training, management, analysis and continuous improvement. Works in partnership with all Regional Partners. Recommends investigations based upon the analysis of loss trends as a result of exception reporting, loss trend analysis, and developed case information. Assure adherence to the companys physical security standards (i.e. alarm systems, IC system, Key control and cash handling processes) for stores. Review of CCTV to investigate losses and identify areas of opportunity. Leads execution efforts of Sally stores high shrink review plan and ensures successful execution of this within the regions providing regular reporting and feedback.
Knowledge, Skills and Abilities:
- Excellent communication skills, able to write and verbally communicate in a clear and concise manner.
- Knowledge of interview and interrogation techniques. Advanced level preferred. Proficient with in person and telephone interviews.
- Understanding of assigned store capabilities and growth potentials.
- Proficient in Exception based reporting tools and ability to share findings with peers and leadership.
- Ability to travel extensively and frequently including overnights and weekends to attend national sales meetings, store visits, and operations meetings.
- Ability to plan, organize, lead and control.
- Ability to recognize, analyze, and quantify market trends.
Competencies:
The below competencies represent the core of what a Business Partner must possess. To review the full list of competencies for a Business Partner see SBH Competencies in THRIVE.
- Effective Communicator Emotionally astute when communicating while remaining authentic to own style/ self uses data/ information in a relevant and concise and candid manner.
- Team Builder - Actively demonstrates teamwork/collaboration within SBH. Builds and/or participates in effective teams and values the importance of having diverse thoughts and input from various sources.
- Results Driver - Effective at driving and delivering on plans. Normally holds self and team (where appropriate) accountable to a high standard of delivery. Typically suggests opportunities for innovation and continuous improvement.
- Problem Solver Decision Maker - Identifies, gathers and examines the relevant information. Makes recommendations and takes action to solve challenges.
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor:
- Task Level High.
- Departmental/Division Level High.
- Project Level High.
- Consultative Level High.
The amount of discretion or freedom this position has:
- Strict Adherence to Guidelines.
- Interprets and Adapts Guidelines.
- Develops and Implements Guidelines.
Working Conditions /Physical Requirements:
- The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The position requires some physical exertion such as long periods of standing. Extensive travel required.
