Job Responsibilities: Regulatory Compliance Manager
Salary: $20-30/Hour
Company: Netflix
Location: Phoenix, USA
Educational Requirements: Graduate
Full Job Description:
We are searching for an Administrative Consistence Director, LatAm to work with our Customer Cases group. In this job, you will deal with a little yet strong group of legitimate experts liable for taking care of client objections and related administrative requests in LatAm. You and your group will jump into our frameworks to explore and comprehend the underlying driver of the cases documented by buyers, will propose arrangements (discounts, settlements, requests, and so forth) to determine those cases, will create and improve our lawful system, and will deal with our groups of outside advice to guarantee our legitimate guards are authentic, straightforward, and in particular, fruitful. You will likewise straightforwardly deal with the arrangement of customer asserts and related administrative requests from Spanish-talking nations in LatAm. The ideal competitor has an "involved" demeanor, comprehends and esteems tasks, knows how to utilize information to illuminate choices, and can make versatile work processes.
Obligations
- Deal with a little group of legitimate experts taking care of all periods of buyer claims (PROCON, little cases, and general administrative requests) from administration, approval of records, ordering of data, examination of cases, data gathering, drafting reactions, requests, and other important reports;
- Handle straightforwardly our agenda of shopper guarantees and related administrative requests beginning from all LatAm nations (Portuguese and Spanish talking);
- Make and execute processes for getting ready case reports, including quarterly reports expected for review and monetary revealing;
- Work cross-practically in a close joint effort with groups of inner partners as client care, examinations and reaction, public arrangement, and case;
- While exploring the cases, proactively use client assistance apparatuses and other inward assets important to examine them;
- Draw in, make due, and work intimately with outside advice to characterize and improve our methodology and legitimate system, assemble documentation, and audit reactions to guarantee our reactions are lined up with our procedure and culture.
- Keep up with and update interior documentation including case-explicit archives, as well as outlines of lawful exploration;
- Arrange, log, and keep up with precise information in regards to the volume and kinds of buyer claims for revealing and driving item and client experience enhancements;
- Recognize open doors for robotized data arrangements, utilizing previous information and diminishing manual information passage/pointless replication of information;
- Go about as lawful contact and cooperate with the Client care groups to examine, get experiences, and draft reactions to shopper grumblings recorded openly confronting destinations (i.e., Reclame Aqui).
Necessities
- 2+ long stretches of involvement with a law office or potentially legitimate in-house group. Experience with Purchaser Cases or Legitimate Tasks. Information and involvement in legitimate activities work is attractive;
- Logical meticulousness and a mentality that cycles can constantly be improved or dispensed with if at this point not important;
- Capacity to work proactively, freely, and dependably with little direction yet utilize the great judgment to heighten issues when required;
- Be proactive, groundbreaking, and have a hands-on mentality.
- Great relational abilities (concise and clear), including a capacity to make sense of complicated data plainly and successfully to various crowds;
- Capacity to keep a positive and valuable mentality in questionable circumstances and to oversee complex issues in a useful way;
- The elevated degree of interest and show the most noteworthy individual and expert guidelines of respectability and morals;
