Remote Customer Service Specialist (Georgia)

Full job description

Dialog Direct, a Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers regarding their pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home

Our Qualfon Mission:

Our mission is to be the Best and make each person’s life better to pursue their total vocation, create and ever-growing number of career development opportunities, and be the partner of choice for all our clients.

• All team members can further their education and earn a college degree through Qualfon University
• Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
• Team members have FREE access to personal and professional support through our care coaches.
• Set schedules majority of shifts are 40 hours per week.
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Competitive wages: $15.00 - $16.54 per hour (actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location)
• Paid Time Off (PTO)

What you will be doing

• Respond to inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner
• Main type will be handling basic Eligibility and Benefits questions to dental Providers
• Forwarding specific inquiries as directed for priority resolution
• Documenting each encounter/resolution in the computer tracking system
• Strong capacity to retain information
• Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

What skills you will need

• One year of previous call center experience.
• Ability to attend 100% classroom training program
• Dental Care industry experience and knowledge considered a strong advantage
• Passion to meet or exceed performance goals
• Working in a time-sensitive environment
• Computer savvy and can resolve minor technical issues with minimal assistance​

Work at Home Requirements

This opportunity REQUIRES that you have the following equipment to perform the job:

• Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible 
• Operation system – Windows 10 or newer  
• Webcam-Video available
• The computer must have at least 4GB of RAM and a Processor speed - Dual Core 2 GHz or better 
• High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot 
• Upload speed of 3 Mbps; Download speed of 16 Mbps 
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms. 
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
• Must have available cell phone, tablet or landline required for Multifactor authentication
• Will require Two monitors or one 32” or larger monitor.

Additional Information

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.

Call center position hiring immediately!

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Application Question(s):

• This position requires a Windows operating laptop/computer (NO tablets, Chromebooks or Apple/Mac products). Do you currently own one or can obtain?
• This position requires a webcam to be used occasionally. Do you currently own a webcam, or can you obtain one?
• This position requires high speed internet with an Ethernet connection (NOT WIFI, Hotspot or Satellite). Do you currently own an Ethernet wire, or can you obtain one?
• You must reside in the state of Georgia in the following counties. Do you meet this requirement?

Chattahoochee County
Clay County
Clayton County
Crisp County
DeKalb County
Dougherty County
Douglas County
Jeff Davis County
Jenkins County
Meriwether County
Randolph County
Rockdale County
Telfair County
Terrell County
Treutlen County
Wheeler County
Wilkinson County.

Experience:

• Call center: 1 year (Required)
• work from home: 1 year (Preferred)

Location:

• Georgia (Required)

Work Location: Remote

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.