Remote Vendor

Full job description

Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.

JOB SUMMARY:

This position is responsible for reviewing all work above and beyond basic maintenance requirements as requested by Avis Budget Car Rental’s approved national account vendors, provide approval or guidance to vendor and issue AI purchase order if appropriate, and work exceptions to ensure charges are in accordance with the system guidelines, and national account profiles. Identify maintenance issues (including tires, glass & windshield etc.) and work with the Supply Chain Mgmt. to resolve any open items. Assist with maintaining the running cost of repairing the fleet and exercise good judgment in the authorization of repairs to optimize fleet utilization.

DUTIES AND RESPONSIBILITIES

• Makes certain all Auto Integrate requests in queue are solved as quickly as identified, with 5 minutes during normal business hours per the Company guidelines. Ensure all repairs are completed and processed within a timely manner.

• Respond to all incoming inquiries to ensure customer satisfaction through the investigation and resolution of issues or concerns regarding fleet maintenance issues.

• Control repairs of the fleet to ensure guidelines and repairs are cost-effective. Works with Maintenance Providers to ensure all national account vendor programs are being utilized. Communicate with the Supply Chain Field personnel to validate exceptions to system guidelines, capacity at ABCR locations to return and perform repairs if cost effective to move and do such.

• Assists and supports the Supply Chain Field Management team in building relationships with outside providers.

JOB KNOWLEDGE AND SKILLS:

• Technical School Degree / previous Automotive experience preferred.

• 3 Years background or hands on maintenance experience in fleet or car repairs.

• ASE certification is a plus.

• Need to have working knowledge of repairs times, labor rates and cost of parts.

• Experience in tire sales and service is a plus.

• Strong problem-solving skills and results-driven orientation. Ability to demonstrate a drive for achieving results and capacity to convey a sense of urgency when appropriate.

• Sound time-management and multi-tasking skills and capable of determining priorities in a fast paced, changing work environment.

• Ability to resolve conflict in a professional manner.

• Strong math and analytical skills, ability to analyze maintenance repair data and cost figures to determine areas of concerns or areas that require action.

• Strong communication skills, including the ability to clearly communicate accurate maintenance and or repair information to a wide variety of audiences, including staff operations and providers both verbally and written.

• Professional phone skills needed.

• Strong customer service skills, and professional responsiveness to both external and internal customers.