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Full job description
Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence. thyssenkrupp Aerospace is a subsidiary of the internationally operating thyssenkrupp Group. We focus on supplying aerospace raw materials and finished part logistics to the world’s leading aerospace companies and their supply chains. Operating from 35 service centers in 15 countries throughout the Americas, Europe and Asia Pacific enables us to aggregate demand across a single supply chain on behalf of the world’s leading OEM’s, while at the same time providing a truly responsive local service to meet the needs of individual subcontractors anywhere in the world.
Your responsibilities
Job Summary
Provides customer service and sales support to the supplier base and internal company end-users.
Job Description
Key Accountabilities:
- Provide customer service regarding material and order status via phone and/or email.
- Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.)
- Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals.
- Create, update, or maintain various reports regarding issues, orders, and sales results.
- Will complete order entry or quote preparation as needed/assigned.
- Meets TKMNA Employee Attributes / Competencies
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Qualifications:
Minimum Requirements:
- High school diploma or equivalent
- At least 2 years of previous customer service experience
- Solid computer skills beyond the basic level
- Strong attention to detail
- Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
- Self-starting, dependable, accepts ownership, drives own goals/performance
- Flexible in scheduling and available for overtime as needed
Preferred Requirements:
- College degree
- Experience in the aerospace industry, especially in a customer service, sales, or purchasing role
Job Compensation
$20.36 - $27.55
Benefits Overview
We offer competitive company benefits to eligible positions, such as:
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
- Voluntary Wellness Programs
- 401(k) and RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
- And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
