Job Responsibilities: Senior Analyst
Salary: $20-30/Hour
Company: American Express
Location: USA
Educational Requirements: Bachelor's Degree
Full Job Description:
With the right support, people and businesses can make tremendous progress. When you join the Amex team, you'll be part of a global community of diverse colleagues committed to supporting our customers, our community and each other. Here, you will learn and grow as we help you create a unique and meaningful career path for you with benefits, programs and changes that support you personally and professionally.
At American Express, you will be recognized for your commitment, leadership and influence. Everyone who works together has the opportunity to participate in the success of the company. Together, we will win as a team, and strive to support our company values and our strong commitment to support and deliver the best customer experience in the world every day. And we will do this with integrity and an environment where everyone is seen, heard and felt. Join the Amex team and let's lead the way together.
Global Commercial Services (GCS) is a global leader in payment solutions for small, medium and large businesses. The Operational Excellence (OE) team works to ensure that GCS has a strong first line of defense, working proactively in supporting the growth of the business, achieving its goals and demonstrating existing management systems. effectiveness. The Business/Commercial Business team under OE oversees an integrated global business conduct program, which ensures a strong business risk culture that enables us to operate at the highest standards. of acceptance and marketing behavior, as individuals and groups. The GCS business ethics program consists of three (3) pillars: Prevention, Detection and Resolution, and we apply the four (4) below to ensure the effectiveness and consistency of the execution of these three pillars:
People/Communications
Policies and Procedures
Control and testing
News and reviews
The Senior Analyst position in the OE Business Driving team will be responsible for operational and program maintenance, which includes leading weekly/monthly health updates with partners and LOBCO partners, analyzing upcoming and current BST issues is ongoing, leading business practices and strategies, development. and design BST compendiums, measure the practices and performance of business partners, share standard procedures to ensure consistency and success across the organization, ensure integration of various BST initiatives/themes between our 2nd line of defense by supporting self-monitoring and business management, and support. business objectives in the United States, including immigration and the transformation of doing business. This position will also assist in planning and optimizing business processes, including management analysis. This member will work closely with the Line of Business Compliance (LOBCO), GCO, GFE and other members within the GCS organization to ensure compliance with standards, policies and organizational functions.
This position will report to the General Manager, GCS Operational Excellence - US Operations Business at PHX. Compare results - track records of results obtained across multiple channels and strategies
Relationship builder and collaborator - confident and clear communication and relationship building skills, with the ability to influence business / SME leaders, and promote progress and decision making.
Operational knowledge - Strong understanding of key operational metrics, levers and various operational strategies and understanding of risk, management and compliance.
Analytical thinking - Expert in analysis and problem solving, able to quickly move from the big picture to the details and draw useful conclusions.
Prioritization Expertise - Strong process and project management skills; the ability to properly plan, manage multiple projects/processes will have the greatest impact on the business
Driven for Innovation - Seeks new ways to improve performance, understands the latest trends and driving risks and has a passion for innovation.
Proactive nature - Ability to work independently and efficiently to deliver results
Skills/Ability to Work:
A self-motivated and proactive individual with analytical skills and good attention to detail
Demonstrated interpersonal skills to work with diverse groups and build effective working relationships.
Experience improving business processes and driving demand
Drive results - Ability to quickly adapt to changes in direction, multiple requirements, flexibility and quick changes in time management. Information Management - The ability to work with large data sets through systematic and systematic planning. Create clean, accurate records and useful reports.
