Senior Analyst, Product Insights

Full job description

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Factor_ Senior Analyst, Product Insights

Factor_ is looking for an experienced, talented, and highly motivated insights professional to support the strategy and analytic needs of our organization. Core responsibilities include recurring, responsive, and proactive data analytics to support strategic decision-making (primarily through spreadsheets, visualizations, and dashboards), as well as reporting on key business initiatives and metrics. You will support the cross-functional teams that manage Factor_’s meal business, solving challenging problems with Customer, Product, Operational, and Financial data to derive actionable insights and communicate them to business leaders in a clear and concise manner. You are comfortable supporting the needs of multiple stakeholders and balancing multiple projects simultaneously. This individual will be part of a small but mighty Insights team and should have a ‘roll up your sleeves’ approach, as well as the capacity to operate independently with limited guidance.

You will...

• Identify key themes from customers’ weekly ratings submissions in order to derive and present recommendations to Factor_’s Menu Planning, Culinary, Procurement, and Operations teams
• Support business strategy with qualitative data and insights from comment analysis in order to drive action and quantifiable business outcomes
• Optimize and disseminate recurring reporting on the performance of Factor_’s physical product offerings
• Support as directed recurring bi-monthly meetings with Factor_’s leadership on physical product offerings through insights and business recommendations
• Fulfill analytic and insights requests from multiple stakeholders in a timely and responsive manner, ensuring the validation and integrity of the underlying data and tailoring of deliverables and communication to the requesters' needs
• Develop a working understanding of Factor_’s data infrastructure and systems in order to request necessary data extraction for ad hoc analytics and improve reporting

You are...

• Data-driven - You can organize, explore, and synthesize data into actionable insights through data visualization and storytelling in order to inform decision-making
• Detail-oriented - You possess strong organizational skills and demonstrate a methodical approach to your work
• A critical thinker - You use logic to identify opportunities, evaluate alternatives, and present critical information to solve complex problems
• Accountable - You have a demonstrated ability to meet deadlines and complete deliverables on time
• Collaborative - You are prepared to work collaboratively across teams and functions
• An excellent communicator - You can explain complex (even technical) information to a variety of audiences
• Self-Starter - You are comfortable with ambiguity and can operate independently with limited guidance in order to deliver desired results

At a minimum, you have...

• An undergraduate degree in Business Administration, Economics, Finance, Mathematics, Statistics, or other relevant areas of study preferred
• 3+ years of relevant work experience in an analytics or insights function
• Demonstrated ability to leverage data and visualizations to drive business outcomes
• Fluent in Google Suite (especially Sheets) and/or Microsoft Office (especially Excel) applications
• Basic to intermediate SQL proficiency and/or Tableau user experience a plus
• Bonus: Experience in CPG, D2C, FoodTech, and/or Retail companies

Location & Team Structure...

• This role reports to the Manager, Product Insights within the Factor_ Product Strategy & Innovation team
• The role will be based inChicago, IL

You’ll get…

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

CO Application Deadline: 06/8/2024

Colorado Pay Range

$75,000—$100,000 USD

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: EUaccommodations@hellofresh.com.
• APAC: APACaccommodations@hellofresh.com
• United States: USCandidateAccommodations@hellofresh.com
• Canada: CAaccommodations@hellofresh.com