Senior Manager, Global Managed Services

Full job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

This position provides overall direction and management for global virtual infrastructure, server, network, and cyber security operations including implementation and ongoing technical support. Works with appropriate customer base to achieve reliable business process operations. It is responsible for ongoing status communications to IT and business unit management. P&L accountable.

The typical position manages approximately 150 employees with 3-4 direct reports. Additionally, this manager will have responsibility of managing external suppliers in a managed services and variable demand staff augmentation environment.

You will report to the Global Senior Director, Managed & Support Services.

Your Responsibilities:

• Support team to improve and evolve ways of working.
• Use experience to find gaps in the market and spot opportunities to create value propositions.
• Find opportunities to scale efficiencies and new ways of working across multiple tools, teams, and environments.
• Create an environment where people and technology are optimized to increase customer experience and employee satisfaction while reducing costs.
• Drive and take ownership for developing connections with other teams (Capabilities, Customer Success, Sales…) that help deliver profitably with customer experience in mind.

The Essentials - You Will Have:

• Bachelor's Degree or equivalent experience
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to travel up to 10% of the time

The Preferred - You Might Also Have:

• 5+ years of experience with Remote Monitoring and/or Network Infrastructure Operations and related project implementation and management.
• 5+ years of experience developing and managing an IT/OT team.
• Deep technical understanding of IT/OT layers and zones.
• Technical knowledge of how IDCs work and understanding of technologies such as Verve, N-Able, Oracle, VMware, and more.
• Experience working in IT/OT Operations including knowledge of common tools, methods and techniques.
• Experience driving IT/OT solutions in large organizations, teaming with organizational groups and demonstrating the value of IT activities.
• Ability to solve large and complex issues which span organizational boundaries and work with a team to propose solutions.
• Demonstrated IT/OT Project management experience.
• Experience with regulatory environments including Sarbanes-Oxley, Section 404 and governance frameworks including COSO, ITIL and ISO17799.
• Must have experience with equipment backup, storage, and disaster recovery environments in a regionally diverse environment.
• Experience managing global Network and Security Operating Centers· Experience and strength in facilitating decisions and diffusing negative emotions or difficult scenarios.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation is an Equal Opportunity Employer including disability and veterans.

If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable