Senior Operations Manager

Full job description

We are seeking an experienced, highly motivated Senior Operations Manager to manage the establishment and administration of a defined set of professional/operational services, programs, and initiatives of key significance to a major, self-contained operational component of the organization.

Roles and Responsibilities:

• Plans and oversees strategic, operational, and administrative functions, projects, and/or services of broad significance to the organization within the designated functional area of focus.
• Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates activities and operational effectiveness, and implements changes required for improvement.
• Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus.
• Provides professional consultation and leadership to all peers and staff employed by the component and service as the principal point of expertise on all matters relating to the specified functional area of focus.
• Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within a specified functional area of operation, as applicable to the specified functional area of focus.
• Designs, coordinates, and implements training programs for personnel within the organization and its components regarding the nature and application of operating policies and procedures.
• Manages and/or provides day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project activities, as appropriate to the position.
• May represent the organization to governmental agencies, national organizations, and/or the stakeholders, may represent business meetings, as assigned.
• Performs miscellaneous job-related duties as assigned.

Minimum Job Requirement:

• Bachelor’s degree; at least 8+ years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year-for-year basis.

Knowledge, Skill and Abilities Required:

• Comprehensive applied knowledge and expertise, gained at a professional level, in all aspects of the area of focus applicable to the specified role.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Advanced analytical, evaluative, and objective critical thinking skills.
• Working knowledge and understanding of the principles and processes of computerized business and operating systems.
• Ability to gather data, compile information, and prepare reports.
• Knowledge and understanding of integrated program planning, development, and administration within a public institution environment.
• Skill in organizing resources and establishing priorities.
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
• Ability to provide technical guidance and leadership to professional personnel in their area of expertise.
• Ability to develop and present educational programs and/or workshops.
• Use financial analysis to make decisions, and evaluate opportunities and choices, and know how financial decisions impact business success.