Senior Project Coordinator, Operations

Full job description

Contributes to the operational excellence of programs and projects run through the marketing and communications team. Ensures the effective, compliant, and efficient daily management of web and email marketing functions in support of the business area’s mission and in coordination with Alumni Relations and Development partners such as the Northwestern Alumni Association and Annual Giving as well as other campus partners outside of our division. Provides support on system migrations and fulfills other responsibilities as they arise.

The program/project is summarized below. (Definitions: Program: plan or system of taking action toward a goal. Project: planned actions with specified beginning & end.)

This individual will assist with the migration of our centralized and decentralized email marketing functions as well as several web properties to a new content management system. As this work is being taken on by the digital team, this individual will also assist with regular operational tasks to ensure routine projects are running smoothly and on time.

• Administration
• Communications
• Evaluation
• Events
• IT Services
• Outreach
• Program Development
• Regulatory Compliance

Strategic Planning

Specific Responsibilities:

Administration

• Acts as liaison to IT to ensure technology systems are properly installed & maintained & meet the informational, analytical & computing needs of users.
• Ensures necessary hardware, software & network infrastructure services are appropriated from central or internal IT.

Communication, Outreach & Recruitment

• Ensures that all advertising and marketing materials accurately represent programs.
• Pursues opportunities for alumni contact & solicitation.

Evaluation

• Reviews & analyzes outcome measurements and recommends changes & enhancements to improve program/project.
• Collaborates with internal/external partners to implement changes designed to improve/increase program/project goals/objectives.

Events

• Manages planning and arrangement of meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
• Manages event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.

Program Development

• Researches competitor, and state-of-the art developments to enhance, improve, and innovate program curricula and delivery to better meet goals & objectives.
• Coordinates with program/project sponsors on the delivery of all onsite instruction and provision of logistical support.
• Manages relationships with partners, foundations, etc. and coordinates logistical support
• Continually assesses and innovates program/project to achieve educational goals.

Regulatory Compliance

• Manages development & implementation of processes & procedures for all safety, security & compliance programs.
• Manages compliance

Strategic Planning

• Manages strategic plans
• Provides advice & counsel & recommends changes & improvements to functional operations to better meet organizational needs & objectives.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

• Successful completion of a full four-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• Experience in digital marketing—email marketing-specific experience a plus.

Minimum Competencies: (Skills, knowledge, and abilities.)

• MS Office or comparable systems
• Excellent communication skills
• Capable of multitasking, at times working with multiple teams
• Attention to detail

Preferred Qualifications:

• Alumni Relations and/or Development experience
• Experience with Anthology Encompass.
• Experience with an email marketing platform, such as Salesforce Marketing Cloud.
• Experience within a content management system, such as Cascade by Hannon Hill.
• Experience with an event management platform, such as Blackthorn Events.
• Managing workgroups and related meetings
• Basic HTML knowledge (editing links, formatting text, floating images and text)
• Knowledge of the CAN-SPAM Act and WCAG standards
• Knowledge of Chicago Manual of Style and experience following an in-house style guide

Target hiring range for this position will be between $56,000-$60,000 per year. Offered salary will be determined by the applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.