Job Responsibilities: Service Desk Coordinator
Salary : $22 An Hour
Company: Walgreens
Location: Lincoln, Nebraska
Educational requirements: Bachelor Degree
Job Summary:
Responsible for providing the first point of contact for internal Walgreens customers including retail stores, corporate facilities, distribution centers and other business groups within the Walgreens family of companies. Responsible for providing hardware, software, communication and process support via telephone and online in an effort to help our business units operate effectively and efficiently. Provides solutions to problems in a professional, timely and cost-effective manner. Available for on-call support 24X7X365.
Job Responsibility:
- Provides customer service through active listening, showing empathy and attention to detail. Proactively follow up on issues. Anticipate customer concerns.
- Analyze and identify technical hardware, software, procedure and/or communication problems. Develops, maintains and applies IT technical knowledge of systems and tools required for troubleshooting.
- Communicate technical resolutions clearly, concisely, and accurately verbally and in writing. Accurately document and summarize interactions and troubleshooting steps with internal customers for tracking and reporting purposes.
- Adheres to departmental and company policies, procedures and expectations, especially service level objectives. Browse a database of solutions and follow prescribed procedures to provide the best possible response to problems.
- Maintains a monthly scalable productivity standard. Works with employees inside and outside the department to ensure resolution of escalated issues.
- Where appropriate, provide suggestions for process and procedure improvement.
An Equal Opportunity Employer, including disabled/veteran
About Walgreens Boots Alliance
Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through the distribution of medicines and the delivery of high-quality, affordable care. With more than 170 years of healthcare experience and community pharmacy innovation, the company serves the needs of customers and patients through its convenient retail stores, digital platforms, and health and beauty products. Including equity method investments, WBA is present in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.
The purpose of the WBA is to help people around the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA participates in the United Nations Global Compact and adheres to its principled approach to responsible business. WBA is included in FORTUNE's 2021 list of the World's Most Admired Companies*. This is the 28th consecutive year that the WBA or its predecessor, Walgreen Co., has made the list. Additional information about the company is available at www.walgreensbootalliance.com.
Basic Qualifications
- High school diploma/GED and at least 2 years experience in a customer service position.
- Basic level of technical aptitude (for example: understanding the basic logical strategies behind finding solutions for technical programs)
- Basic level knowledge of Microsoft Word.
- Basic level knowledge of Microsoft Excel.
- Basic level computer skills.
- Available to work weekends, holidays and nights.
- Ability to adapt to a fast-paced environment that is constantly changing.
- Experience communicating both verbally (telephone, one-to-one, in groups) and written (emails and reports) to various audiences (workgroup, team, company management, external customers).
Preferred Qualifications
- Bachelor's degree or technical training.
- Experience in technical support of infrastructure and business applications.
- Experience communicating in Spanish both verbally (by phone, one-on-one, in groups) and in writing (emails and reports) to various audiences (workgroup, team, company management, external clients).
- Experience in ITIL environment.
- Experience in Lean or Six Sigma environment.
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don't know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words "Sorry Sir/Ma'am, I do not know the answer".
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying "May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer "I am not comfortable in English/Hindi. Sir, Can I give the answer in 'your comfortable language'". Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say 'Thank you to your interviewer'
What is remote job?
When a company hires an employee and asks him to work from his home then this working process is called a remote job. The employee is connected with the company remotely. All the work is given and done by employee online. So employee does not need to go to the office to do the work.
Why remote jobs
As we all know that the situation for the last 3 years, is not good because of covid-19. Nobody wants to go out for work. That is the big reason. All job seekers want remote jobs and their family is also stopping them to go out to do a job Because they want to keep their family members safe from covid.
Types of Remote Jobs
There are mainly two types of remote jobs.
1. Telephonic
2. Systematic
A, All the employees come in the telephonic category work on the phone. Mostly two jobs come in this category.
- Customer Support Jobs
- Advisor Jobs
B, All the employees who work on a system (Desktop, Laptop) come in the Systematic category. There are many jobs that come in the category.
- Data Entry Job
- Designer job
- developer job
- Content Writer job
- Video editor job, etc.
Educational Qualification:
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment
Kindly check the Official Notification for more qualification details Notification Link Is Given Below
Document Required:
Required Documents for This recruitment: Candidate should have this Document Before Apply Online Candidates Are Suggested To Read the Official Notification Before Applying
- Document – Qualifications certificate with mark sheets
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website
- Read Notification Carefully Before Apply
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature
- Then Submit Done
