Service Program Project Manager

Full job description

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

Position is responsible for managing projects within our Service Partner Program to include program requirements related to the expansion of products and acquisitions. Manages projects as assigned within the Service Enablement Compliance & Analytics (SECA) Team. Collaborates with other internal departments, third party compliance providers, and our Service partner community to execute program changes that drive service channel engagement and compliance. Seeks and develops processes to drive and improve operational efficiency to provide a measurable benefit to Motorola and our Partners.

Specific Knowledge/Skills:

• Support of our NA Service Program Managers, PartnerEmpower channel operations team, and the Service Partner community.

• Highly motivated, creative, flexible, detail and results oriented without losing sight of the big picture

• Strong team player who is willing to provide assistance where and when needed to meet project deliverables and deadlines

• Support the integration of the MSI’s new acquisitions into the service partner program, training, and the related scorecard measurement

• Oversee the development and maintenance of the service partner program and service partner scorecard

• Execution of program changes that, not only drive service channel engagement and compliance, but improve operational efficiency and provide a measurable benefit to Motorola Solutions and our partners

• Provide all Service program updates into Salesforce

• Avetta compliance and Insurance support for the Service Partner community

• Work with service partner admins to keep contact information current and technicians available so that training can be tracked within the scorecard

• Scheduling and Tracking compliance of program changes

• Manage and communicate service partner compliance and program changes

• Support subcontract eligibility reporting for the service partner community

• Support Google Forms for 3rd party certifications, IT Security Policies, and Test Equipment calibration logs, and their inclusion in the service partner scorecard

• Ability to work collaboratively with support, program, regional and territory organizations

• Leadership skills and ability to effectively delegate and hold resources accountable in a professional manner

• Experience in building and maintaining positive business relationships

• Excellent communication (oral, written and presentation), interpersonal, organizational, problem-solving, multi-tasking, and time management skills

• Excellent negotiation skills

• Ability to work remotely or in an office

• Tech savvy; ability to learn new technology quickly

• Bachelor’s Degree is preferred

Basic Requirements

• 5+ years of cumulative work experience in compliance and/or project management, communications, training, operations and/or related field.