Service Support Coordinator

Full job description

Deliver business value through Right and Fast partnership

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. We understand that buildings are more than just structures; they are dynamic ecosystems that should adapt to the evolving needs of their occupants. Our Building Automation solutions empower our customers to unlock the full potential of their building infrastructure by seamlessly integrating cutting-edge technologies.

Are you ready to help us make the future?

As a Service Support Coordinator at Honeywell, you will play a crucial role in ensuring the optimal performance of our building automation systems. You will be responsible for assisting the local field service team with external and internal cross functional activities. You will be part of a dynamic team dedicated to delivering world class service to our clients, contributing to the seamless operation of smart buildings, and championing Honeywell's commitment to excellence.

You will report directly to our Sr. Field Service Supervisor, and you will provide support for customers in the Morris Plains, NJ area.

Key Responsibilities:

• Daily Interactions directly with technicians to coordinate vehicle requirements, phones, uniforms, and training material
• Assist Field Service Supervisor with coordination of requirements needed for billing based on customer requirements
• Order supplies, tool, equipment for the technicians and others as needed
• Be familiar with Health and Safety procedures, and coordinate safety and mandatory training for technicians under direction from leadership
• Handle all aspects of answering the phone: clients, suppliers, technicians, while multi-tasking with other duties and responsibilities
• Ensure requirements are met for onboarding and offboarding employees
• Coordinate activities required for fleet management – including ensuring employee reporting, disposition of vehicles, and understanding requirements for requisitions and returns
• Work with central team to ensure business licenses and documentation are maintained
• Assist customers with processing of purchase orders, invoice disputes, surveys, and use of online portals
• Required to work daily within online systems such as SMS, Titan, SharePoint, and the SAP environment

WHAT’S IN IT FOR YOU:

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan & Matching
• Career Growth
• Professional Development

YOU MUST HAVE:

• 4+ years of experience in an Administrative or Customer Service role handling multiple disciplines of duties and responsibilities
• Demonstrated ability of exceptional organizational skills and the ability to multi-task
• Customer Service Skills – including ability to directly interface with customers when needed
• Strong and proficient computer skills – Microsoft Office, Excel, Outlook

WE VALUE:

• Team player with ability to work independently
• Experience with SAP, Salesforce, SMS, Excel, PowerBI, or other systems
• Strong communication ability and proven track record of providing excellent customer service

ABOUT HONEYWELL:

Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here: https://www.honeywell.com/us/en

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more here: https://www.honeywell.com/us/en/company/inclusion-and-diversity

Additional Information

• JOB ID: HRD227713
• Category: Business Management
• Location: 6935-6937 Golden Ring Rd,Baltimore,Maryland,21237,United States
• Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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