Sr. Assoc. Manager, Digital Strategy

Full job description

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We're not only the largest Mexican-inspired quick service brand (QSR) in the world, we're also part of the biggest restaurant group in the world: Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn't been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.

We're a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we're at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we're Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.

About the Job:

The Sr. Associate Manager, Digital Operations is responsible for developing the operational business strategy and business requirements across multiple digital platforms; primarily the Brand's E-Commerce mobile/web and loyalty platform, Kiosks, and the restaurant control center solution. This role will lead digital execution that improves both the team member and customer experience along the entire order journey with digitally forward solutions. This individual will be the key business owner providing scope and design requirements, operations insight and will define and test innovative solutions to restaurant challenges and be responsible for them from pilot to national launches.

Projects for this role will be highly visible in nature and require working closely with multiple cross-functional groups including, technology, marketing, engineering, and field company and franchise teams with clear communication within all levels of the organization. It is critical for this individual to be strategic and bring forth thoughtful solutions rooted in data and industry-leading insights that elevate the conversations with leadership and key partners to support decision-making and setting priorities.

The Day-to-Day:

• Ensure digital products are functionally supported with business deliverables to reduce complexity in the kitchen while improving accuracy to deliver on the customer and team member experience.
• Drive the channel/product strategy through building business cases and reviewing product roadmaps primarily for three product teams: Ecommerce, Kiosks, Restaurant Control Center & Overall Digital Support, and engagement efforts with the field for all national solutions. (Includes first-party delivery)
• Lead with project management principles from test design, test reads, iterative learnings, testing's, improvements, communications, and timelines until post-ensuring a successful national launch across multiple product teams and projects.
• Agile ability to analyze data, trends and qualitative field restaurant and customer feedback to drive and elevate priorities and solutions that latter up to the brands goals.
• Own digital restaurant execution through performance monitoring and program optimization by being the voice of operations when influencing solutions on product roadmaps.
• Develop and maintain close working relationships cross-functionally with internal team's franchisee partners and field operators, keeping them updated with communications, engaged on programs and pulsing trends.

Is This You?

• Bachelor's degree in a relevant field, or equivalent on the job experience preferred.
• 7+ year of experience in restaurant/retail operations, management consulting, or leading or engaged digital operations strategic management preferred; 2+ years of experience in a people management role preferred. Comfort acting as an individual contributor and as a team manager while remaining current on industry innovation, practices, techniques, and tools to support the brand's goal of having industry-leading digital platforms.
• Excellent communication and presentation skills with focus and brevity and ability to adapt messaging to the audience; The ability to influence and bring internal stakeholders on your design journey to support your decisions and vision.
• A deep curiosity and ability to consider product strategy and vision. Ability to craft business requirements for any project or product roadmap with clear objectives that align to broader organizational goals.
• Strong organizational skills, with the ability to work independently, multi-task, and adapt to change in a complex, fast-paced, and deadline-driven environment.
• Travel around the Southern California area is common. Local restaurants near the Restaurant Support Center provide quick access for early testing, observation, and feedback with our great Taco Bell teams before expanding to larger test areas.

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, carwash,
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Tuition reimbursement and education benefits
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name

Salary Range: $104,600 to $142,065 annually + bonus eligibility + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.

Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Contractors and Privacy Notice for California Employees.