Sr IT Business Analyst

Full job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Commercial Lines Production Management department is seeking a Sr IT Business Analyst to join our growing team in our Worcester, MA Corporate Headquarters, or remote work location.
This is a full time, exempt role.
POSITION OVERVIEW: The Senior Information Technology (IT) Business Analyst (BA) serves as a primary contact for all of the business requirements and processes. The Sr IT BA is responsible for the elicitation, analysis, documentation, and communication of business requirements as well as end user readiness of business solutions. They assess the needs of a business partner through direct interaction and look for technology opportunities to develop and support the growth of the business. The Sr IT BA may specialize in a specific knowledge area, set of technologies, or applications an organization uses, roles such as: Service Request Analyst, Process Analyst or Agile Analyst.

IN THIS ROLE, YOU WILL:

• Lead the development of structured requirements gathered through various techniques by others
• Advise partners on options, including an evaluation of risks and cost vs benefit
• Solidifies relationships with business partners by demonstrating advanced knowledge of the business strategies and objectives as they relate to their processes, products, people and systems and by providing timely and accurate information between stakeholder groups
• Understands and shares an advanced level of awareness of the external industry trends and competitors
• Ability to participate in the suctioning activities and may be accountable for a significant portion of a project plan in collaboration with project team members, from requirements through design, testing, implementation, evaluation and maintenance; with accountability for specific deliverables
• Has experience participating across multiple project methodologies-agile, waterfall, iterative
• Proactively researches and applies innovative best practices for areas of expertise & recommends improvements to current procedures in partnership with the BA Center of Excellence (Coe) and the Project Management Office (PMO)
• Works independently and mentors other team members to do the following: Be prepared to lead the project team in providing business context and ensuring the success of the QA deliverables and business acceptance testing Partner with implementation management and business stakeholders to ensure successful delivery and adoption of a technical solution
• Utilizes networks with business partners by demonstrating knowledge of the business strategies and objectives as they relate to their processes, products, people and systems and by providing timely and accurate information between stakeholder groups

WHAT YOU NEED TO APPLY:

• Bachelor’s degree in related field May have additional certification or specialized training.
• Typically requires 5+ years of relevant work experience
• Demonstrates ability to take on leadership responsibilities
• Displays proficiency in at least one specialization
• Works independently and may serve as a subject matter expert in business analysis practices for projects of large scope and high complexity
• Utilizes existing formal and informal networks to accomplish objectives
• At an advanced level uses core BA skills: Aptitude to write unambiguous, verified requirements to a testable level (functional and non-functional requirements)
• Ability to adapt quickly to new technologies and changing business requirements
• Ability to quickly troubleshoot problems that may arise in work products
• Willingness and ability to change business functions on an as needed basis
• Willingness to “own” an issue and follow through effectively until said issue is resolved
• Ability to work effectively with cross functional partners
• Good communication skills (oral and written)
• Good facilitation, negotiation and consensus building skills
• Analytical thinking and problem solving
• Ability to be detailed oriented and committed to a high level of accuracy
• Ability to develop knowledge and use of business modeling tools; process and workflow modeling
• Demonstrates ability to take on leadership responsibilities
• Displays proficiency in at least one specialization
• Works independently and may serve as a subject matter expert in business analysis practices for projects of large scope and high complexity
• Utilizes existing formal and informal networks to accomplish objectives
• Competencies Consulting: Uses professional or technical expertise to advise, intervene, and/or influence a customer or internal partner to provide effective and creative solutions synthesizes facts, trends, inferences, and key issues and/or themes in complex situations.
• Systems Knowledge: Maintains and applies specific knowledge of information systems elements and their application to developing solutions for business functions/processes.
• Analytical Thinking: Applies diagnostic fundamentals and techniques to resolve problems or issues (e.g., separating a complex whole into its parts or elements to resolve problems or issues).
• Understands linear relationships and linkages between components Gathers, complies and synthesizes data and takes appropriate actions.
• Innovation: Motivated to improve organizational performance through the introduction of new ideas, methods, processes, products, or services
• Develops new ways of looking at a situation.
• Business Acumen: Understanding of the intricacies of the industry, business and products and associated trends
• Demonstrates awareness of the organizations strategy, financial goals and external dynamics, providing clear explanations for actions taken.
• Performance Improvement Practices: Ability to identify, analyze and improve existing processes within an organization to meet goals and objectives. Understands and applies best practice methodologies.

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

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