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Full job description
About the Role:
Grade Level (for internal use): 09
About The Role:
The Team: The Professional Service Strategic team is a high-performing group that has strong relationships with the biggest Accountants, Advisory Firms, and Consultants around the world. We are self-motivated, spirited and passionate, with a client first mind-set that efficiently identifies growth each day to achieve a history of high goal achievement each year. Overall, the team works collaboratively with various internal stakeholders to ensure our customers experience a seamless approach for all things SPGI each day.
Responsibilities and Impact: You'll be a part of one of the highest growing teams within Market Intelligence and work alongside customers that drive markets globally. They are at the forefront of all data and service trends, and its important that we anticipate their needs to the best of our ability, then share that feedback throughout the org. While we chase our own personal growth goals, what our clients do affects everyone within SPGI - its important that we present ourselves as a top-notch partner throughout.
Work through assigned Market Intelligence accounts to provide daily support and ensure customers experience top notch service
Proactively anticipate needs of each user/group within our Strategic Accounts book via staying in touch with market news and trends
Develop relationships with users and leaders within each licensed department/group, positioning yourself as a partner and resource for them to bring problems to
Develop an outreach strategy to drive appointments with Sales-/Growth-focused colleagues
Follow up on leads and conduct research to identify potential prospects
Prepare and analyze sales pipeline reports and dashboards, and ensure data accurate within internal systems used for reporting purposes
Support trial reviews and contracting processes for new business opportunities alongside your Sales-focused counterpart
Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales/renewal funnels
Grow product and sales knowledge by sitting in with various team members, attending the demos you set, and asking for feedback on a regular basis.
Continuous learning to stay on top of tools, techniques, trends, understanding of the market, customers, and competition
Timely management of data for new and prospective clients within CRM, recording all communications, information is accurate, and documents attached.
Monitor and manager day-to-day time and priorities to deliver results
Work cohesively with internal stakeholders inside the Product, Marketing, and Finance divisions sharing intel and customer feedback in a timely manner.
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $56,392 to $98,949. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here .
What We’re Looking For:
In a nutshell, the right candidate will be one who works well under pressure, thinks out-of-the-box, easily initiates relaxed but informative two-way conversations with customers, and is highly self-motivated. The team is spread out throughout the country (and around the globe) - someone who can anticipate and identify client needs is paramount. The right candidate will also understand how to assess a company's needs and cater the Outreach to each prospect specifically. Ultimately, we're looking for someone who understands that we collectively as a team have one goal - to support and grow our clients any way we can. We experience our wins and losses all the same...together as a team.
Basic Required Qualifications:
Bachelor’s degree
1-3 years of data/SaaS-focused Customer Service preferred
A proven track record of achieving quota, daily/weekly/monthly activity goals, research, and pipeline development goals
A proven track record of strong client relationships
Additional Preferred Qualifications
Excellent client service skills
Goal and action orientated, with ability to work towards revenue targets within a business development environment
Experience in dealing with challenging situations, i.e. objection handling and overcoming gatekeepers, and overcome rejection with charisma and courage
Solid organization, multi-tasking, and prioritization skills
Strong communication skills, both verbal and written with the ability to engage a senior level audience
Strong MS office (Word, Excel, PowerPoint) skills are required, and any knowledge of CRM databases (such as Salesforce.com) would be advantageous
Knowledge of the financial industry and/or financial divisions/departments a plus
Collaborative and supportive. You love working with, listening to, and understanding others.
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
Return to Work:
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
