Streaming Media Assistant

Full job description

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world!

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology:

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe and Asia Pacific!

The Streaming Media Assistant is part of a Streaming Media Operations team staffed 24/7. These individuals routinely provide live, hands-on operational and procedural support for our partner products, including system health monitoring and incident management, in addition to live and VOD streaming media orchestration using Proprietary software.

Responsibilities:

• Performing routine assignments (data entry, spreadsheet management, etc.).
• Executing remedial operations for live and on-demand operational workflows.
• Ensuring content interruption compliance against contractual obligations and partner communications, via audits and/or manual implementation - update, verify, validate, and send interruption notifications to technical and programming contacts.
• Monitoring and confirming basic health and functionality of front-end facing features.
• Running automated & manual processes to verify media is available on content delivery networks & through applications themselves.
• Utilizing publishing controls for media availability.
• Operating proprietary software for media orchestration.
• Setting up specific workflows for proper stream on client devices.
• Monitoring applications to validate media source availability & overall health of system server, network traffic load distribution.
• Escalating issues to appropriate support resources, and filing incident tickets as needed to track metrics related to outages.

Basic Qualifications:

• Must be available to work flexible hours, including nights, weekends, and holidays.
• Strong understanding of computers and applications.
• Must have an exemplary attention to detail.
• Must possess strong communication skills, including written and verbal.
• Must possess solid organizational skills.
• Must be able to learn quickly and adapt to new situations.
• Must have a strong ability to multitask and work in a fast-paced, time-sensitive environment.
• High school degree or degree equivalent.

Preferred Qualifications:

• A solid computer and technical background, with experience working in digital media and online organizations.
• Familiarity with streaming and broadcast media, particularly HTTP Live Streaming (HLS).
• A team player who is enthusiastic with a strong work ethic.
• Ability to troubleshoot efficiently.
• A minimum of 1-year relevant working experience.

The hiring range for this position in Santa Monica, CA is $43,300 - $57,900 per year based on a 40-hour work week. The amount of hours scheduled per week may vary based on business needs.

The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.