Supervisor Operations

Full job description

Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!

Supervisor Operations (Remote)

Full time, United States

Travel 24 afterhours

In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.

As a Supervisor Operations, you will

• Provide leadership to a team of travel consultants

• Collaborate with performance data to maximize the effectiveness of the team

• Develop learning programs for closing own short- and long-term competency gaps

• Provide the client with the required industry information, such as low fares, exchange costs, and penalties

• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)

• Monitor global distribution systems (GDS) queues daily to maintain quality control

About you

• Extensive experience in the corporate travel management industry

• You have relevant supervising experience

• Advanced skills on GDS Sabre

• Strong critical thinking and problem-solving skills

• Proficient in Microsoft Office applications

• This is a Travel 24 afterhours position. We are closed 10a-4p CT Monday-Friday.
• Position involves working nights, weekends and some holidays. A shift differential does apply.

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor Operations is between $60,000 and $75,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Interested?

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.