Support Center Representative

Full job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Support Center Representative

Location: Frisco, TX

***1st, 2nd & 3rd Shifts Available (dependent on team)***

NCR Atleos makes ATM cash access convenient where people shop, work, and live. NCR Atleos is at the convergence of retailers, financial institutions, prepaid card programs, and the customers they share. NCR Atleos provides service to approximately 237,000 ATMs in North America, Europe, Asia-Pacific, and Africa. Whether NCR Atleos is driving foot traffic for top retailers, enhancing ATM brand presence for card issuers or expanding card holders' surcharge-free cash access; NCR Atleos is convenient access to cash, when and where consumers need it. NCR Atleos is where cash meets commerce.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution.

• Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research.

• Act as a liaison between Technical Support and other NCR Atleos personnel to help resolve escalated customer issues.

• Process service tickets and maintain accurate customer records.

• Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller.

• Provide efficient productivity and superior quality service while working in a fast-paced environment.

• Ability to effectively handle in user and Regulation E calls from customers.

• Assume special projects as required by management.

SYSTEMS INVOLVED

• Microsoft Office

• ADP Self Service

• CORE

• Device Manager

• Windows XP Operating Systems

EDUCATION, EXPERIENCE & REQUIREMENTS

• Bachelors' degree preferred; High School diploma or equivalent required.

• 1 year prior customer service/call center work experience required; preferably in a technical environment.

• Previous handling of inbound and outbound call center phones preferred.

• Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.

• Ability to type a minimum of 50wpm.

• Demonstrate independent decision-making skills.

• Ability to work various shifts, including days, evening, weekends, and holidays.

• Must be able to successfully pass all applicable background screening tests.

#LI-KG1 #LI-Hybird

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.