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Job Responsibilities: systems analyst
Salary: $20-30/Hour
Company: Starbucks
Location: USA
Educational Requirements: Bachelor's Degree
Full Job Description:
From the beginning, Starbucks became a different kind of business. One that not only celebrates coffee and rich culture, but also brings a sense of community and connection. We are known for developing exceptional leaders who share this passion and whose employees serve to inspire others.
Starbucks works with licensed partners who play an important role in advancing our ambitious growth strategy by expanding our global reach and building the brand. Starbucks serves customers in more than 80 markets around the world, and we have more than 34,000 locations. About 60% of the international footprint is owned by our authorized partners, who work together with more than 10,000 stores. As a member of the Starbucks LAC technology team, you will play a key role in transforming how we interact with our licensed partners to protect and defend the Starbucks brand across the globe, with a focus on technology efficiency. of the routes offered by the dealers. Our warranty.
As a sr – BAC Systems Analyst, you will:
Lead technology operations and sales operations for the Starbucks Digital Solutions platform in LAC, ensuring excellent customer service is provided. Oversees the technical infrastructure work required to deliver technical services and products to support the needs of Starbucks and LAC (with a focus on hardware).
Preparing for new or changed jobs, working on changes, keeping the rules, legal and professional standards, and monitoring the performance of processes and services against their contribution to business. Lead ongoing service improvement programs, ensuring increased customer satisfaction for the Starbucks Digital Solutions platform in LAC, through leadership of technology initiatives.
Represents Starbucks technology to licensees by being the primary liaison for technical enhancements and liaising with vendors to resolve issues. Summary of main functions
Essential duties and responsibilities include, but are not limited to, the following:
Solution :
Support project initiation efforts by assisting in defining project scope and target solution(s) features/options. Assists project management in developing work plans, effort plans and delivery schedules. Collect, analyze and document solution requirements. Facilitates the creation of user reports and backups in an agile delivery environment. Uses LEAN methodology to develop business process strategies and improve efficiency through process redesign efforts.
Creates solution plans using a user-centered design process. Connect with business, development, and team to test and optimize the necessary processes and technology to deliver the best solution option(s) that provide the required business capabilities.
Effectively identifies and evaluates opportunities for improvement (productivity/efficiency, cost savings, etc.)
Uses agile delivery methods and participates with Scrum teams in the execution of solution delivery projects. Considers the user experience of technology in the conceptualization of engaging solutions.
Implements a service-oriented service organization (SOA) strategy. System Setup and Testing:
Performs application design (i.e. creating features, functionality, and user interface changes) in support of solution delivery plans.
Partners with development teams in agile design / development of custom solutions. Perform code reviews as required.
Defines and develops methods for data conversion. Performs extraction, loading and verification of translated data.
Supports solution testing efforts by creating test plans, preparing test environments, performing tests, and validating test results. Production process:
Provides 24/7 support for critical systems.
Demonstrates systems skills and applies subject matter expertise to perform root cause analysis and identify problem patterns. Coordinates resolution of issues with vendors and/or cross-functional teams. Provides prompt and effective communication of issue status/resolution to end users and other key stakeholders. Creates and maintains system documentation (eg Wiki, knowledge base articles) Develops and supports system training.
Instructions:
Partners and licensees and vendor groups propose solutions/corrections. Works well independently with minimal direction from supervisor and/or management.
Leads a small work process. Interface with all levels of the organization effectively.
Creates new ideas that influence decisions within and outside the organization. He mentors team members and peers in developing the required technical skills, operational knowledge and business skills.
Demonstrates knowledge of industry trends and innovative thought leadership.
