Full job description
Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity
QVC is currently seeking an on-call Talent Service Coordinator to work at our 24/7 customer service desk. Reporting to our Talent Operations Supervisor, our coordinators are responsible for providing top notch customer service to QVC internal and external partners, getting the talent ready to go on-air, and working daily with our backstage teams to communicate changes.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
Your Impact
- Guide the in-studio experience of the hosts, guest teams, and models.
- Support backstage teams by processing and communicating informational changes and getting them to the necessary parties promptly.
- Resolve challenging situations that arise, such as scheduling conflicts, guest issues, late arrivals, or callouts of Talent team members, addressing breaches of policy, and making operational decisions that directly impact the live show.
- Getting guests and hosts ready before going on air.
- Work audio and engineering to report and troubleshoot mic issues
What You Bring
- Bachelor's degree in communication, Business, Television, Broadcasting or a related field, or an equivalent combination of training, skills, and experience.
- RECENT and DEMONSTRATED 1+ years experience in a high-pressure Customer Service required, preferably in studio environment.
Remote work is not permitted in NYC at this time.
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Join us as we enrich life’s everyday moments – including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate
flexible working options, our Qurated community
, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at
workwithus@qurateretail.com
for assistance.
