Tasting Room Associate

Full job description

SUMMARY
Work as part of a team to support tasting room operations in a manner that achieves the established financial goals, ensures a rich consumer experience, builds consumer loyalty, and reflects the brand essence. Principal functions include; POS (Commerce7) operations, share product and general wine knowledge with consumers, present & pour wines, general hospitality, wine sales, and customer service.

ESSENTIAL FUNCTIONS

• Prepares the tasting room for opening and/or closing.
• Presents, pours and educates the consumer on selected wines for tasting and assists consumers with their purchases.
• Acts as an informed resource for consumers regarding wines, availability of products and brand awards and accolades.
• Operates POS system accurately and efficiently.
• Stocks merchandise & supplies, cleans, and organizes tasting room & other Hospitality areas.
• Checks identification as required by state regulation for serving alcoholic beverages.
• Recognizes the symptoms of intoxication and informs other staff members when issues arise.
• Represents the company and brand, professionally, graciously and enthusiastically.
• Maintains satisfactory attendance, to include timeliness.
• Presents oneself in a professional, put together manner on a daily basis and adheres to appearance and attire standards set forth by management.
• This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS

• High school diploma or GED
• Must be able to lift up to 50lbs, be on your feet for up to 8 hours a day, stoop, bend, and kneel.
• 21 years of age or older and ability to obtain an ABC or TIPS certification within 30 days of hire.
• Ability to work weekends (until 10pm on Fri & Sat), evenings and some holidays, and a flexible schedule up to 40 hours per week. Weekend availability is required.

• Must have reliable transportation to and from work.

• Must have a passion for wine and a willingness to learn more about wine on your own time.

PREFERRED QUALIFICATIONS

• High school diploma or GED plus 2 years of tasting room, food & beverage or hospitality experience reflecting increasing levels of responsibility.
• Skilled in communication, presentation, sales and customer service.
• Skilled in calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Knowledge of wine, wine growing and wine production.
• Knowledge of Santa Barbara County and/or Central Coast wine industry.
• Knowledge of federal and state legal compliance related to tasting room operations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.