Technical Account Manager

Full job description

Pre-Qualifications

• US Work Authorization (Required)
• College Degree (Bachelors Preferred)
• Sales and/or Customer Service Experience: (2+ years Preferred)

Founded in 2000, Synology creates network-attached storage (NAS), IP surveillance solutions, and network equipment that transforms the way users manage data, conduct surveillance, and manage their network in the cloud era. By taking full advantage of the latest technologies, Synology is committed to delivering products with forward-thinking features and best-in-class customer service.

Job Description

Synology America Corp is looking for highly proactive and dynamic Account Managers for multiple departments in their North America sales team. All AMs will share common responsibilities centered around growing Synology’s business through product evangelism, educating existing accounts, and proactively seeking out and starting conversations with new accounts.

This is NOT a commissioned based role. Your success as an AM will be measured by quantity and quality of reciprocated engagement.

As an Account Manager you will:

• Become a subject matter expert on Synology hardware and software
• Search for opportunities where Synology can deliver value – then engage and tactfully position a solution
• Demonstrate Synology software for an audience
• Design and spec deployments for your accounts individually
• Be able to plan, execute, present and follow up on virtual and in person events across the US and Canada
• Advocate for our business users and resellers to internal design teams- helping steer product development.

Seeking Account Managers for placement in multiple departments

Reseller Channel Team:

You will represent Synology to the channel and its customers, providing general product training as well as guidance on individual deployments

End User Business Development Team:

You will represent Synology to the channel and its customers, providing general product training as well as guidance on individual deployments

As a member of the Business Development team, you will build relationships with current customers, identify potential new customers, identify key needs, and provide solutions to end users

Desired Skills & Experience

Education:

• Associate’s Degree (A.A.) or equivalent from two-year college is required
• Bachelor’s Degree (B.A./B.S.) from a four-year college or university is preferred

Experience:

• Two years of relevant experience in outbound sales calling or proactive account management
• Firm understanding of computer hardware components and a basic understanding of NAS
• Ability to manage one’s time and projects with minimal oversight
• Proficiency in Microsoft Office
• Experience using Salesforce
• Basic knowledge of cloud and on premises storage technologies

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Employee discount
• Parental leave
• Referral program
• Office Lounge & Snacks
• Team vacation budget
• Travel incentives

Details:

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Travel: Up to 1 week per month within continental United States or Canada

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Travel requirement:

• Up to 25% travel

Ability to commute/relocate:

• Bellevue, WA 98006: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What's your expected pay range?

Work Location: In person

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