Job Responsibilities: Technical Customer Service
Salary: $20-30/Hour
Company: Amazon
Location: Salt Lake City, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Do you revel in supporting U.S. Intelligence network groups put in force modern cloud computing answers and clear up technical issues? Would you want to do that with the usage of ultra-modern cloud computing technologies? Do you have a knack for helping those companies apprehend application architectures and integration techniques, and the consultative and leadership competencies to release an undertaking on a trajectory to fulfillment? Are you familiar with protection excellent practices for packages, servers, and networks? Do you want to be part of a consumer-facing generation group assisting to make sure the success of Amazon internet services (AWS) as a main technology platform?
Amazon.Com was currently voted #five maximum well-known organisation in the US, #1 maximum innovative, and # 1 in customer service. Amazon’s technology business has a records and subculture of main the sector in web-associated technologies and services. Now, with Amazon net offerings (AWS) you have the danger to help people and corporations take their computing infrastructures and applications into “the Cloud”. As a member of the AWS assist team, you may be at the forefront of Cloud technologies with interactions with the entire breadth of AWS services. You'll be surrounded by means of people which might be pretty clever, passionate about cloud computing, and consider that international magnificence aid is vital to consumer fulfillment.
AWS customer service gives global support to a wide variety of commercial and government customers as they build task-essential applications on top of AWS services along with Amazon EC2 and Amazon S3.
As an AWS consumer fulfillment representative, you may have interaction with US government (USG), and organisation customers, imparting education, guide and evaluation. You may paintings with the alternative members of the AWS agency group which includes Technical Account managers (TAM’s), income and solution Architects. You will be the subject depend specialists on business enterprise Account and Billing troubles. You'll proactively assist clients avoid ability problems. Dive deep to apprehend the underlying issues to assist a client resolve troubles.
Similarly, your duties will consist of, however will now not be constrained to, the following:
- Being the purchaser-facing voice for USG and business enterprise customers, addressing complicated account and billing problems
- Working with corporation customers to understand how they use AWS account and billing services, and imparting valuable remarks
- Performing deep dive evaluation on USG / employer purchaser money owed and billing statements
- Teach clients on reporting alternatives, alerts and budgets.
- Offering spark off, green, certain, patron-orientated service to agency customers
- Working with customer support peers around the world to ensure a steady and outstanding degree of aid
- Using tasks that enhance customer interactions with AWS account and billing statistics
- Performing because the Voice of the consumer for our enterprise customers, reporting and acting on observed areas for improvement
- Actively looking for solutions to customer needs, speaking traits to management, and suggesting innovative answers on behalf of the consumer experience
- Helping with employer patron conversation all through AWS essential launches and guide events
- Assuming duty for developing targeted expertise approximately AWS particular product and capabilities
- Work with AWS teams to force resolution of troubles for clients
- Making sure inner information reference pages are up to date
Here at AWS, we include our variations. We are dedicated to furthering our tradition of inclusion. We've ten worker-led affinity agencies, accomplishing forty,000 employees in over 190 chapters globally. We've got progressive advantage services, and we host annual and ongoing gaining knowledge of studies, which includes our Conversations on Race and Ethnicity (core) and AmazeCon (gender range) meetings. Amazon’s tradition of inclusion is strengthened inside our 14 leadership ideas, which remind team participants to searching for diverse views, examine and be curious, and earn trust.
This function calls for that the candidate selected be a US Citizen and must presently possess and maintain an active TS/SCI security clearance with polygraph.
In compliance with the U.S. Government requirement that personnel of its contractors acquire the COVID-19 vaccine if those employees paintings on or in connection with U.S. Government contracts, this role might also require that the candidate selected be absolutely vaccinated in opposition to COVID-19. Someone is taken into consideration fully vaccinated by means of completing the full routine of the COVID-19 vaccine ( doses for Pfizer or Moderna and one dose for Johnson & Johnson)
SIMPLE QUALIFICATIONS
- Current, lively US government security Clearance at the TS/SCI level with polygraph.
- Confirmed experience with MS Excel
FAVORED QUALIFICATIONS
- Revel in in management and/or account control positions
- A power to dig into the information of a machine or process to resolve purchaser troubles
- Established fulfillment in a fast paced assist environment
- Confirmed fulfillment riding go-useful deliverables
- Square and/or other relational database revel in
- Sturdy fluency with internet technology and the net
- Know-how of cloud primarily based compute and garage concepts
- Experience taking possession and riding decision on escalated consumer troubles
- High-quality oral and written communique skills
- Fairly strong purchaser handling, conflict resolution, and problem fixing skills; focus on first-class in client enjoy
What if I’m no longer an expert in all the favored qualifications listed at the process description? That’s ok. That’s our preferred listing, not a required indexed. We hire clever people who can dive deep so we’re more interested in the regions which you do recognise instead of those you haven’t been exposed to yet.
Amazon net services is hiring. For greater facts please go to: http://aws.Amazon.Com/careers/
Amazon is committed to a numerous and inclusive place of business. Amazon is an identical possibility agency and does not discriminate on the basis of race, country wide starting place, gender, gender identity, sexual orientation, covered veteran repute, incapacity, age, or different legally protected repute. For individuals with disabilities who would really like to request an accommodation, go to US incapacity accommodations.
Amazon is devoted to a diverse and inclusive place of business. Amazon is an same possibility organization and does no longer discriminate on the basis of race, country wide beginning, gender, gender identity, sexual orientation, covered veteran reputation, incapacity, age, or other legally blanketed repute. For individuals with disabilities who would really like to request an lodging, please visit https://www.Amazon.Jobs/en/incapacity/us.
