Job Responsibilities: Technical Support Associate
Salary: $20-30/Hour
Company: Amazon
Location: Indianapolis, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
Our task at Amazon is to be Earth’s maximum patron-centric enterprise, and our award-winning Technical support crew is a key part of reaching that intention. Doing our first-rate for our clients is in which we get our energy, and that’s why you’ll locate we technique matters otherwise here. You gained’t be requested to read from a script or examine dialogue by coronary heart. Rather we’ll offer you with the schooling to you need to research, problem resolve, and guide customers toward a decision. You’ll bring your specific persona to each purchaser communique and supply the outstanding technical help revel in our clients love.
Do you have an inquisitive thoughts and a ardour for era? Do you experience learning, problem-solving, and sharing your information with others? If so, then study on to discover extra approximately our Technical support accomplice function.
What will you do as a Technical guide companion?
As an Amazon Technical help accomplice, you have a very clear purpose: to research and clear up queries regarding Amazon’s digital offerings and gadgets, consisting of Kindle, Echo and fireplace television (amongst others) and to offer extraordinary technical support to our clients. You’ll be the first point of contact for our North American and united kingdom customers by answering their requests through cellphone, chat, and/or electronic mail, and use an expansion of gear to investigate and troubleshoot issues in actual-time, investigate solutions, and talk efficiently with clients. You may additionally be answerable for carrying out escalations when vital.
What are your hours?
This position requires running variable hours to suit when clients need us maximum. You will paintings overnight/day/overdue shifts and your paintings week is minimum forty hours, as an example: 4x10hrs or 5x8hrs. With the intention to in shape our purchaser call for, we agenda based on a variety of various shift patterns operating inside 24 hours Sunday to Monday. You may get hold of your paintings agenda at the least 2 weeks in advance and your shifts may also exchange each couple of weeks. You'll be required to paintings national holidays and could be compensated therefore. You'll research greater approximately your precise agenda towards your begin date.
SIMPLE QUALIFICATIONS
What qualifications do we want from you?
- Minimal age: 18 years antique
- Have the right to work in South Africa
- We require candidates to have finished an NQF degree four qualification or a Grade 12 qualification or higher.
- Strong communique talents in English (each written and oral fluency)
- Proficient laptop competencies
- The provision to paintings varying shifts from Monday to Sunday operating within 24 hours
- Willingness and capability to work in rotating shifts (i.E. Early, late, overnight, weekend, and overtime as required)
- You will need a quiet, distraction unfastened work area (committed office space with a desk and chair)
- From a technical attitude, a minimal 10Mbps and upload velocity of 5Mbps (ADSL/LTE/WIFI/AirFiber) strains aren't eligible for this function. Please ensure the address for your declaration fits the deal with to your profile in which you'll be staying and working from.
What strengths will you convey?
- Inquisitive, articulate, and answer-oriented
- Logical and analytical questioning
- Pleasant and consumer-centered in every state of affairs
- Ability to research speedy and embrace change
- Comfy multi-tasking in high-strength surroundings.
What advantages will you receive?
You’ll receive training and be supplied with a whole equipment package whilst you join. We offer a number of blessings which includes:
- Health insurance
- 401-k
- Internet allowance
- Amazon employees cut the price
Professional education and ongoing possibilities to analyze extra and develop your skills
If this function sounds adore it’s for you, then click on on the hyperlink under to start the utility process!
You’ll need to allow three hours to finish the total utility, which include exams with a view to evaluate your suitability for the position. We recommend the use of a computer/laptop pc so that you can get the nice revel in. You will have the choice to keep your application among each level of the software process and return to it if important, but we strongly endorse you to complete the system in one sitting in which possible.
If successful, we are able to touch you about subsequent steps!
Amazon is the same possibilities organization. We trust passionately that using a numerous workforce is imperative to our success. We make recruiting choices based totally in your revel in and skills. We price your ardor to find out, invent, simplify and build.
Shielding your privacy and the safety of your facts is a longstanding top precedence for Amazon. Please seek advice from our privateness be aware to recognize more about how we gather, use and transfer the personal statistics of our applicants.
