Job Responsibilities: Technical Support Representative
Salary: $20-30/Hour
Company: Aetna
Location: Kentucky, USA
Educational Requirements: Bachelor's Degree
Task Description
As a Technical support consultant, you will be operating in fantastic cultural surroundings, operating via timely technical responses to inquiries from CVS shop personnel, pharmacy, and Minute medical institution employees concerning solving, diagnosing, and resolving problems for the stores on hardware, Pharmacy, point of Sale structures, Minute medical institution and image. Reporting to the supervisor of Technical help, this function calls for a detailed expertise of trouble escalation and comply with-up methods to make certain well timed decision of pronounced troubles. Associated on-line knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system.
The principal obligation of this employee is to take live troubleshooting calls day by day. This candidate should supply top notch customer service in a timely, and green way, with a proven dedication to 1st name resolution and standard consumer happiness.
Key duties:
- File issues, entire problem tickets, and request facts within the support gear
- preserve expertise with correct up-to-date information relating to modern policies, strategies, and troubleshooting techniques
- correctly handle call workload
- provide excellent customer support by way of analyzing, diagnosing, and resolving issues and requests inside service stage agreements
- collaborate well in a team environment
- the entire-time employee will paintings five days every week, and must be able to paintings one weekend shift every week
All applicants are required to live inside 50 miles from Smithfield and will be required to file to the workplace in the occasion they have got a web. Power disruption or for business wishes.
There is a do business-from-home choice, AFTER ON-web page training has been efficiently completed. To do business from home, you should have a quiet, private painting area with a closed door. Based and child-care arrangements must be made as in case you were onsite. You should have a comfy net reference to a velocity of one hundred fifty mbps if you want to earn a living from home.
If your net or electricity gets interrupted and also you aren't capable of restoration the relationship problem in a well timed manner you may need to come into the decision middle to finish your shift, you will be predicted to reach not than an hour after your connection is interrupted. You may additionally come into the decision middle to paintings in case you prefer to paintings onsite.
Required Qualifications
- 6 months of software program packages, hardware diagnostics, and/or call center/assist desk experience
Education
- High college diploma or GED
Commercial enterprise evaluate
Convey your heart to CVS fitness each one of us at CVS fitness stocks a single, clean reason: Bringing our heart to each moment of your health. This cause guides our dedication to supply more desirable human-centric fitness take care of a rapidly changing global. Anchored in our brand — with coronary heart at its middle — our cause sends a personal message that how we supply our services is just as essential as what we supply. Our coronary heart At paintings Behaviors™ guide this motive. We want all people who works at CVS fitness to experience empowered by the function they play in reworking our subculture and accelerating our ability to innovate and deliver answers to make fitness care extra private, handy and low-priced. We attempt to sell and preserve a way of life of variety, inclusion and belonging every day. CVS health is an affirmative movement company, and is an identical possibility agency, as are the physician-owned businesses for which CVS health gives management offerings. We do now not discriminate in recruiting, hiring, promotion, or any other employees movement based on race, ethnicity, shade, national foundation, sex/gender, sexual orientation, gender identity or expression, faith, age, incapacity, covered veteran reputation, or another characteristic blanketed by relevant federal, state, or local regulation. We proudly assist and encourage people with army experience (energetic, veterans, reservists and national defend) as well as navy spouses to use for CVS health job opportunities.
