Job Responsibilities: Technical Support Representative
Salary: $20-30/Hour
Company: Aetna
Location: Nashville, USA
Educational Requirements: Bachelor's Degree
All applicants are required to live inside 50 miles from Richardson and can be required to report to the office as soon as every other month and in the occasion they have a web. Power disruption or for enterprise needs.
Work at home flexible choice is to be had. You must have a quiet, private paintings place with a closed door. Based and baby-care preparations need to be made as if you had been onsite. You should have a cozy internet reference to a pace of a hundred and fifty mbps to be able to earn a living from home. In case your net or energy gets interrupted and you are not able to fix the connection trouble in a timely way you will want to return into the decision center to finish your shift, you may be expected to arrive no longer than an hour after your connection is interrupted. You can also come into the decision middle to paintings if you opt to work onsite.
As a Technical help consultant, you'll be operating in a fantastic cultural environment, operating via well timed technical responses to inquiries from CVS shop employees, pharmacy, and Minute clinic personnel concerning solving, diagnosing, and resolving troubles for the stores on hardware, Pharmacy, point of Sale systems, Minute health center and photo. Reporting to the manager of Technical aid, this role requires a detailed expertise of problem escalation and observe-up strategies to ensure timely resolution of suggested problems. Related online understanding articles are used for troubleshooting; incidents are supervised in a case monitoring gadget. The main obligation of this worker is to take live troubleshooting calls every day. This candidate must deliver high-quality customer support in a timely, and efficient manner, with a proven determination to 1st call resolution and general purchaser happiness.
Key duties:
- Record issues, complete trouble tickets, and request data inside the support gear
- Hold understanding with correct up to date data regarding contemporary regulations, approaches, and troubleshooting techniques
- Correctly manage call workload
- Provide excellent customer service by using studying, diagnosing, and resolving issues and requests within carrier degree agreements
- Collaborate well in a team surroundings
- The overall-time employee will paintings 5 days every week, and need to be able to paintings one weekend shift every week
Required Qualifications
- 6 months of software program packages, hardware diagnostics, and/or technical call middle/help table revel in
Preferred Qualifications
- Experience in a help desk/call middle surroundings supplying technical help in a retail environment
- Enjoy the usage of computer hardware and software program applications
Training
- Excessive college degree or GED
Enterprise Overview
Bring your coronary heart to CVS fitness each one people at CVS fitness stocks a unmarried, clean motive: Bringing our coronary heart to every second of your health. This motive courses our commitment to deliver stronger human-centric health care for a hastily converting global. Anchored in our emblem — with heart at its middle — our reason sends a private message that how we deliver our services is just as crucial as what we deliver. Our heart At work Behaviors™ guide this motive. We want everybody who works at CVS fitness to experience empowered by means of the position they play in remodeling our lifestyle and accelerating our potential to innovate and supply answers to make health care extra personal, convenient and less expensive. We strive to sell and sustain a culture of range, inclusion and belonging each day. CVS fitness is an affirmative action enterprise, and is an same possibility company, as are the health practitioner-owned groups for which CVS health gives control offerings. We do now not discriminate in recruiting, hiring, advertising, or every other employees motion based on race, ethnicity, coloration, national origin, intercourse/gender, sexual orientation, gender identification or expression, faith, age, incapacity, covered veteran repute, or another characteristic included by using relevant federal, state, or local regulation. We proudly assist and inspire human beings with army experience (lively, veterans, reservists and country wide defend) as well as military spouses to apply for CVS health process opportunities.
