Job Responsibilities: Technical Support Representative
Salary: $20-30/Hour
Company: Aetna
Location: Tallahassee, USA
Educational Requirements: Bachelor's Degree
Job Description
As a Technical assist representative, you will be operating in a advantageous cultural surroundings, working thru well timed technical responses to inquiries from CVS store personnel, pharmacy, and Minute health facility personnel regarding solving, diagnosing, and resolving problems for the stores on hardware, Pharmacy, point of Sale systems, Minute hospital and photograph. Reporting to the manager of Technical guide, this role requires an in depth information of trouble escalation and observe-up techniques to make certain timely resolution of stated issues. Related on-line understanding articles are used for troubleshooting; incidents are supervised in a case monitoring system. The primary duty of this worker is to take stay troubleshooting calls each day. This candidate should deliver notable customer support in a timely, and efficient way, with a shown willpower to 1st call resolution and ordinary purchaser happiness.
Do business from home choice is to be had. You ought to have a quiet, non-public paintings vicinity with a closed door. Structured and infant-care preparations must be made as if you have been onsite. You must have a secure net connection with a velocity of 150 mbps so as to do business from home. If your net or energy gets interrupted and also you are not capable of restore the connection hassle in a well timed manner you'll need to come back into the call middle to finish your shift, you'll be predicted to reach now not than an hour after your connection is interrupted. You can additionally come into the call middle to paintings in case you favor to paintings onsite.
Key duties:
- Document issues, entire trouble tickets, and request data in the assist tools
- Maintain know-how with correct up to date records regarding cutting-edge rules, approaches, and troubleshooting strategies
- Efficiently handle call workload
- Offer first-rate customer support by reading, diagnosing, and resolving issues and requests inside carrier degree agreements
- Collaborate well in a crew surroundings
- The total-time employee will paintings 5 days per week, and have to be able to paintings one weekend shift every week
Required Qualifications
- 6 months of technical and/or call middle enjoy
Favored qualifications
- Experience in a assist desk/name center environment offering technical help in a retail environment
- Experience using pc hardware and software applications
Training
- Excessive faculty degree or GED required.
Commercial enterprise overview
Convey your coronary heart to CVS fitness each one folks at CVS fitness stocks a single, clear cause: Bringing our heart to every moment of your fitness. This motive publications our commitment to supply stronger human-centric fitness care for a hastily changing world. Anchored in our logo — with heart at its middle — our motive sends a private message that how we deliver our services is simply as vital as what we deliver. Our coronary heart At work Behaviors™ support this cause. We want everyone who works at CVS fitness to experience empowered by the role they play in transforming our lifestyle and accelerating our capacity to innovate and deliver solutions to make health care greater non-public, handy and low cost. We attempt to promote and preserve a culture of range, inclusion and belonging each day. CVS health is an affirmative movement organization, and is an same opportunity organization, as are the doctor-owned businesses for which CVS health provides control services. We do not discriminate in recruiting, hiring, promotion, or some other personnel movement based totally on race, ethnicity, coloration, country wide foundation, sex/gender, sexual orientation, gender identity or expression, religion, age, incapacity, blanketed veteran reputation, or every other function protected through applicable federal, country, or nearby regulation. We proudly assist and encourage human beings with military enjoy (lively, veterans, reservists and national shield) as well as navy spouses to use for CVS fitness activity opportunities.
