Job Responsibilities: Technical Support Specialist
Salary: $20-30/Hour
Company: Disney
Location: Frankfort, USA
Educational Requirements: Bachelor's Degree
Process summary:
Disney Theatrical institution
Technical guide specialist
Disney Theatrical organization is seeking out a Technical assist expert to enroll in their merchandise crew. This role could be the primary aid touch for our products crew’s point of sale systems that are at our Broadway and West end Theatres, and on our North American and uk excursions. This position will provide each hardware and software program help for our products institution. Some work could be on web page and some work could be remote. Flexibility across the manufacturing show times at night and weekends can be required inside the occasion escalated guide is wanted. Some travel can be required to support our tours and international stores, however this function is frequently situated in ny city in a hybrid work environment.
Obligations:
- Performing smash/repair on all point of sale hardware (iPads, printers, scanners, credit score card machines, and so forth.)
- Working with our point of sale supplier to work on any improvements, bugs and breaks to our factor of sale software
- Partnering with our community assist Engineer to troubleshoot any connection troubles with any of our point of sale structures
- Preserving our fleet of credit score card machines, and ensuring they securely hook up with the net
- Helping problems with our backend inventory control software program
- Setting up and putting in new point of sale structures and credit score card machines as needed
- Sourcing new gadget for changing growing old hardware
- Oversee on line shop to make sure it's far nicely operating for all US and uk web sites; help store managers with web page updates or fee troubles
- Operating with our merchandise save managers to enhance sales on our online stores
- Managing support tickets with vendor to ensure timely updates and resolutions are taking location
- Communicating to all retail teams on the theaters the popularity of open tickets and fixes
- Schedule and attend conferences with 1/3 birthday party support groups as had to keep right workings of all retail features at save level and back office strategies
- Providing on-site guide for the duration of selling durations whilst issues stand up; looking promoting periods at our indicates to become aware of consumer conduct to assist enhance our sales tactics
- Building out additional infrastructure at our brick-and-mortar shops on Broadway and the West stop to help expedite purchaser interactions
- Working with front of residence body of workers contributors without delay to identify troubles and enhancements to the point sale machine
Competencies Required:
- Previous revel in working in retail or with point of sale software; help table experience
- Speedy troubleshoot hardware and software program issues; potential to troubleshoot problems remotely
- Seller management
- Works well in a crew environment
- Basic knowledge of networking and connection protocols (wi-fi, Bluetooth, and so on.)
- Exposure and knowledge of online retail with the ability to quickly analyze and execute
- Ability to apprehend business technique from start to finish
- Strong verbal and written abilties; capability to build documentation
- Familiarity with Apple merchandise (iPads)
- Inquisitive technical nature
- Validated commitment to valuing diversity and contributing to an inclusive working and getting to know environment
The hiring variety for this role in the big apple is $60,600 to $81,290 consistent with year based on a forty hour paintings week. The quantity of hours scheduled according to week can also range based on enterprise wishes. The base pay certainly supplied will remember internal fairness and additionally may additionally vary depending on the candidate's geographic area, job-related information, abilities, and enjoy amongst other factors. A bonus and/or lengthy-term incentive gadgets may be supplied as part of the compensation package deal, further to the entire range of medical, monetary, and/or other advantages, depending on the level and position offered.
Approximately Disney Theatrical group:
The Disney Theatrical institution, a department of The Walt Disney Studios, is among the international’s most successful business theatre businesses, generating and licensing stay enjoyment productions and events around the globe. Its nine Broadway titles, including the current Broadway productions of The Lion King, Aladdin and this 12 months’s Frozen, have been seen by way of over one hundred sixty million theatergoers worldwide. The department also offers stay suggests thru its license to Feld enjoyment, producer of Disney on Ice and surprise Universe live. Additionally, the division licenses complete-period and junior and kids tailored titles for local, school and community theatre productions.
About The Walt Disney employer:
The Walt Disney employer, together with its subsidiaries and affiliates, is a leading different worldwide circle of relatives enjoyment and media corporation with the following business segments: Disney entertainment, ESPN, Disney Parks, and studies and merchandise. From humble beginnings as a cool animated film studio inside the 1920s to its preeminent name within the enjoyment enterprise today, Disney proudly keeps its legacy of creating international-magnificence tales and reports for each member of the family. Disney’s tales, characters and stories reach customers and guests from each nook of the globe. With operations in greater than forty international locations, our personnel and cast members paintings together to create enjoyment stories that are each universally and locally cherished.
This position is with Buena Vista Theatrical institution Ltd., that is part of a enterprise we call Disney Theatrical group.
Buena Vista Theatrical organization Ltd. Is an identical possibility enterprise. Candidates will receive attention for employment without regard to race, shade, faith, sex, national origin, sexual orientation, gender identification, incapacity or included veteran popularity. Disney fosters a enterprise way of life in which thoughts and decisions from everybody assist us grow, innovate, create the high-quality testimonies and be relevant in a rapidly converting international.
