Job Responsibilities: Technical Support Specialist
Salary: $20-30/Hour
Company: Disney
Location: Atlanta, USA
Educational Requirements: Bachelor's Degree
Technical help expert
Disney Theatrical organization is seeking out a Technical support specialist to sign up for their products crew. This function will be the primary aid touch for our merchandise crew’s factor of sale systems which can be at our Broadway and West stop Theatres, and on our North American and uk tours. This position will offer each hardware and software support for our products organization. A few paintings may be on website and some paintings will be far flung. Flexibility across the production show instances at night time and weekends could be required in the occasion escalated support is needed. Some journey may be required to assist our excursions and international stores, but this role is commonly situated in the big apple town in a hybrid work surroundings.
Obligations:
- Performing destroy/restoration on all factor of sale hardware (iPads, printers, scanners, credit score card machines, and many others.)
- Operating with our point of sale supplier to work on any improvements, bugs and breaks to our factor of sale software
- Partnering with our network support Engineer to troubleshoot any connection troubles with any of our point of sale systems
- Maintaining our fleet of credit card machines, and making sure they securely connect to the net
- Supporting problems with our backend stock control software
- Setting up and installing new factor of sale systems and credit score card machines as needed
- Sourcing new equipment for changing getting old hardware
- Oversee on line keep to ensure it is well operating for all US and united kingdom web sites; help store managers with website online updates or price issues
- Operating with our merchandise keep managers to enhance sales on our on line shops
- Handling aid tickets with seller to make sure timely updates and resolutions are taking region
- Communicating to all retail groups on the theaters the fame of open tickets and fixes
- Time table and attend conferences with 0.33 birthday celebration help teams as needed to preserve right workings of all retail capabilities at save degree and again workplace processes
- Presenting on-web page assist throughout promoting intervals when problems stand up; looking promoting durations at our shows to perceive purchaser conduct to help improve our income methods
- Constructing out extra infrastructure at our brick-and-mortar stores on Broadway and the West cease to assist expedite patron interactions
- Running with front of house body of workers participants immediately to identify troubles and improvements to the factor sale gadget
Abilties Required:
- Previous revel in running in retail or with factor of sale software program; assist desk revel in
- Quickly troubleshoot hardware and software program troubles; capacity to troubleshoot troubles remotely
- Seller management
- Works properly in a crew surroundings
- Fundamental know-how of networking and connection protocols (wi-fi, Bluetooth, etc.)
- Publicity and information of on line retail with the capacity to quick study and execute
- Ability to apprehend business manner from begin to complete
- Sturdy verbal and written abilties; capability to construct documentation
- Familiarity with Apple merchandise (iPads)
- Inquisitive technical nature
- Established dedication to valuing variety and contributing to an inclusive running and mastering environment
The hiring variety for this function in big apple is $60,600 to $eighty one,290 in step with yr primarily based on a 40 hour work week. The quantity of hours scheduled according to week may also range primarily based on business wishes. The base pay genuinely offered will do not forget inner fairness and also may vary relying at the candidate's geographic vicinity, process-associated understanding, skills, and enjoy amongst other elements. An advantage and/or long-time period incentive devices can be supplied as a part of the repayment bundle, in addition to the full range of medical, economic, and/or other benefits, dependent on the extent and function supplied.
Approximately Disney Theatrical group:
The Disney Theatrical institution, a department of The Walt Disney Studios, is the various global’s most a hit industrial theatre businesses, generating and licensing live amusement productions and events around the globe. Its nine Broadway titles, consisting of the modern Broadway productions of The Lion King, Aladdin and this yr’s Frozen, had been visible by way of over a hundred and sixty million theatergoers international. The department also delivers stay suggests thru its license to Feld leisure, producer of Disney on Ice and marvel Universe live. Additionally, the department licenses full-duration and junior and kids tailored titles for local, faculty and network theatre productions.
About The Walt Disney employer:
The Walt Disney corporation, collectively with its subsidiaries and associates, is a main varied global circle of relatives leisure and media organisation with the following business segments: Disney entertainment, ESPN, Disney Parks, and experiences and products. From humble beginnings as a cool animated film studio inside the 1920s to its preeminent name in the entertainment enterprise these days, Disney proudly maintains its legacy of creating world-elegance stories and stories for every member of the family. Disney’s testimonies, characters and stories reach purchasers and visitors from every corner of the globe. With operations in more than 40 international locations, our employees and solid individuals paintings together to create leisure experiences that are each universally and domestically loved.
This function is with Buena Vista Theatrical organization Ltd., which is part of a enterprise we name Disney Theatrical organization.
Buena Vista Theatrical group Ltd. Is an same opportunity employer. Applicants will acquire attention for employment with out regard to race, colour, religion, sex, country-wide foundation, sexual orientation, gender identity, incapacity or included veteran repute. Disney fosters a business tradition in which thoughts and choices from anyone assist us grow, innovate, create the quality memories and be applicable in a rapidly changing international.
