Technical Trainer

Full job description

Position Description

Job Title: Technical Trainer

Reports To: Manager, Technical Services

Scope: This position is responsible for the development of technical training material, delivering classroom training, managing ABC’s Learning Management System, troubleshooting, providing advice and guidance, analytical evaluations, reports, and information for internal and external customers, and answering Call Center calls to troubleshoot customers vehicle issues. The position requires up to 70% travel.

Essential duties and responsibilities:

• Develop training curriculum for Service Center internal technicians on all aspects of Van Hool coaches.
• Create schedules and present training to regional Service Center technicians across North America.
• In conjunction with Management, a training curriculum can be installed in the Learning Management System (LMS) for tracking, scheduling, and refreshers.
• Ensures that employees who participate in technical training receive training credit in the LMS.
• Works with ABC Operations Manager(s) to meet internal training needs for technicians.
• Investigate, analyze, track, and report on issues, and provide recommendations, suggestions, and comments in response to customer questions and concerns as they relate to Van Hool & ABC products in a timely manner.
• Comply with all ABC Companies policies and procedures.
• Embrace and promote the Customer Care service philosophy of exceeding customer (internal and external) expectations every day.
• Manage customer(s) relations between ABC Companies, Van Hool, and Vendors.
• Review internal and external customer(s) preventive maintenance practices & procedures.
• Serve as a troubleshooter and technical advisor for questions, issues and warranty concerns related to products sold and supported by ABC Companies.
• Participate in and successfully complete annual training requirements to maintain current and up–to–date knowledge on all aspects of Van Hool products.
• Interact with internal and external customer(s) upper management.
• Provide technical support, information, and training for assigned customer(s) and Service Center(s) regionally and across North America.
• Interact in a professional manner with all employees, vendors, and customers at all times.
• Provide written reports concerning customer visits, technical service, vehicle issues, parts, and training activities.
• Liaison with sales, service, parts, and management staff to coordinate product support activities.
• Other duties may be assigned

Qualifications:

• Technical degree with an emphasis on buses, automotive or commercial vehicles, or equivalent industry experience.
• High voltage safety certification or ability to obtain after 60 days of employment.
• Must have experience in shop or fleet management skills.
• Must have strong organizational, planning, and problem-resolution skills.
• Through formal training or experience, must be skilled in routine troubleshooting and diagnostics of all major coach systems including HVAC, Low Voltage & High Voltage Electrical, and Multiplexing systems.
• Mechanical background or experience with commercial vehicles.
• If not qualified with a Commercial Driver’s License (CDL) at the time of hire will complete and maintain the DOT requirements necessary to obtain a CDL class B license with passenger endorsement, within sixty days of employment.
• Requires strong organizational skills including the ability to effectively manage multiple projects, prioritize tasks, and complete assignments within expected time frames.
• Possess a working knowledge of current automated business systems preferably Google Apps for Business, Microsoft 365, Video editing software, and similar programs and applications as needed.
• Clear understanding and use of Detroit Diesel Diagnostic Link (DDDL), Cummins Insite, Allison & Wabco software along with various High Voltage software (Lenze inverter, Siemens motor/Inverter, HV batteries.)
• Must be physically able to fulfill the essential job duties and responsibilities.
• Previous experience in developing and presenting technical training in the motorcoach or heavy equipment industry.
• Must have strong communication, presentation, and interpersonal skills
• Requires strong organizational skills including the ability to effectively manage multiple projects, prioritize tasks, and complete assignments within expected time frames.
• Must be able to work out of the normal work hours when/if business dictates a need.

Skills:

• Must have strong communication, presentation and interpersonal skills
• Requires strong organizational skills to include the ability to effectively manage multiple projects, prioritize tasks and complete assignments within expected time frames

Physical Demands:

• Ability to frequently move items weighing at least 50 pounds
• Ability to sit/stand extended periods of time (80-100% of shift)
• Ability to bend, stoop, squat, and lift frequently throughout a shift

This job description is subject to change at any time.

To be hired, all candidates must submit to a pre-employment drug screen.

ABC Bus Companies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ABC are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ABC will not tolerate discrimination or harassment based on any of these characteristics.

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