Technical Writer

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896. 
With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.

As a technical writer within our fast-paced, high production, you will be responsible for developing new and maintaining existing content and documentation for Landis+Gyr products. This includes but not limited to user guides, installation manuals, quick start guides, and release notes for written and online content. Additionally, the writer must be able to follow-up to secure detail needed. This person must be flexible and adaptable to change

Areas of Responsibility / Tasks:

• Work closely with software and hardware development engineers to produce and maintain complete, accurate technical documentation
• Meet deadlines in a fast-paced, detail-oriented environment
• Create urgent alert and bulletin documentation as necessary for timely release and publication to address emergent problems
• Create illustrations and graphics (vector- and raster-based) for technical documentation.
• Obtain scope, content, and schedule of desired end product and develop plans and milestones to achieve success
• Operate & Evaluate software and hardware during the documentation process from a customer standpoint to bring to light bugs, inconsistencies, and problems that need addressing before final system release
• Work with engineers, programmers and product managers to improve software and hardware functionality and usability
• Design and produce HTML/ XML-based help systems for software
• Create presentations in alternative formats such as computer-based interactive training, video training, and web-delivered documentation
• Create video presentations
• Design and develop templates for technical documents
• Edit manuals and other technical documentation created by other technical writers
• Maintain flexibility and adaptability to work on other writers’ project to help meet deadlines
• Compile monthly metrics detailing departmental performance
• Responsible for documentation projects for large, high-profile customers (complex project management skills a MUST)
• Handle departmental operations as necessary, such as off-site printing of released documentation, engineering change orders, and scheduling of releases
• Provide technical direction, oversee, help, and guide less experienced/junior writers
• Determine the scope and status of departing writers’ projects and workflow to ensure a smooth and complete transition of projects to a replacement writer
• Responsible for documentation projects for large, high-profile customers (complex project management skills a MUST)   
• Three or more years (minimum) experience writing technical publications
• Must have a Bachelor’s degree in Technical Communications, English, Education, Electrical or Electronic Engineering/Technology or related field
• Expert communication skills, both written and verbal
• Advanced use of Adobe Structured FrameMaker, Acrobat, Illustrator, Photoshop, RoboHelp
• Advanced use of the Microsoft Office Suite for PC platforms
• Work effectively both independently and within a team environment
• Maintain flexibility and adaptability to work on other writers’ projects to help meet deadlines
• Digital photography experience
• Understand and communicate complex technology in a user friendly manner
• Display a positive professional attitude and be ready to work
• Follow all applicable standards and guidelines
• Availability to travel occasionally
• Project management skills

Education Qualifications:

• Must have a Bachelor’s degree in Technical Communications, English, Education, Electrical or Electronic Engineering/Technology or related field.

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.