Technical Writer II

Full job description

Technical Writer II

Technical Writer II

Bright Pattern is ...

a global provider of cloud-based contact center software that helps businesses to organize work, automate frequent responses, and stay in the context of customer inquiries from contact to contact, irrespective of the contact channel.

You are …

a writer with a passion for hands-on research. You love diving headfirst into complex projects and then being able to explain them effortlessly to anyone.

We are looking for a talented and motivated Technical Writer.

You will learn how to use our product and write all about it. Additionally, you work closely with our product management, engineering, and customer success teams to produce and update tutorials, instructional guides, quick starts, product manuals, reference materials, and other documents related to our cloud contact center software.

Your goal as a Technical Writer?

You will provide our customers with guidance on how to achieve their business goals in the most effective way using the Bright Pattern product and offer them easy access to correct answers to their questions.

Each month, our software handles millions of our customers' conversations. Your skillful ability to explain, answer, and use documentation to help our customers is critical.

Key Responsibilities

• Interpret technical specifications and design documents
• Try the software features out - hands-on
• Write accurate technical documentation, including tutorials, instructional guides, quick starts, product manuals, reference materials, and best practices
• Develop expert knowledge of Bright Pattern products
• Collaborate with engineering, marketing, sales, and product management to develop high-quality content that serves as the first level of support for our customers
• Document APIs and integrations
• Manage and track assigned tasks ensuring all due dates are met

Required Qualifications / Experience

The preferred candidate:

• Has three years experience developing user-facing technical content
• Reads and understands API documents
• Possesses skills like active listening, critical thinking, attention to detail, and problem-solving
• Writes intelligently about software as a service (SaaS)
• Performs technical tasks like installing, upgrading, and testing software
• Understands wiki markup
• Is goal-oriented, works independently or on a team, and meets deadlines
• Adheres to in-house style and has expert knowledge of English spelling and grammar

About the Company

, a fast-growing company that is changing the contact center market, helps businesses of all sizes create great customer experiences through our cloud communications platform using such channels as phone, chat, email, SMS, social messaging, and in-app services. Through our website, marketing campaigns, and partner base, we show companies what Bright Pattern can do, help them discover the features that are important to them, and ensure that we deliver software that delights our customers around the world.

At Bright Pattern, you are immersed in an innovative, fast-moving environment that embraces new technologies. You work closely with industry veterans who love what they do and are committed to building the product and brand.

Bright Pattern is a global company with offices located in San Bruno, California; Pleasanton, California; Australia and Japan.

Bright Pattern is an equal-opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you willing to complete a short writing assignment during the interview process?
• Are you familiar with SaaS?

Education:

• Bachelor's (Preferred)

Experience:

• Technical writing: 3 years (Preferred)
• documenting APIs: 1 year (Required)

Work Location: Remote

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.