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Job Responsibilities: Travel Counselor
Salary: $20-30/Hour
Company: American Express
Location: Albany, USA
Educational Requirements: Bachelor's Degree
An interesting possibility has arisen inside vacationer take care of one of our amusement groups as a part of their Productions enterprise.
- Are you a team participant with high-quality communique skills?
- Are you organized with awesome interest to element?
- Could you be capable of supply incredible customer service to a consumer with wonderful high expectations?
If we're describing, you then we would welcome your utility to join us.
- Activity role to encompass but not restricted to:
- Organizing all elements of manufacturing tour; air, car, lodge, car service, meet & greets, suites, baggage, improvements
- To act as a contact for clients via dealing with all incoming service requests (smartphone and electronic mail).
- To complete reservations on the point of sale wherein possible, appropriately and effectively.
- To offer incredible customer service and usually exceed expectations (nothing is an excessive amount of problem and pro hobby is prime)
- Make certain compliance to each consumer and company policy as well as adhere to strict time limits/provider tiers.
Key abilties and experience required:
- Manufacturing journey experience and/or VIP tour experience is a plus for this role
- Notable conversation capabilities, each verbal and written.
- Brilliant phone way, supplying fantastic customer pride.
- Strong organizational competencies with a meticulous eye for information
- Methodical with robust awareness on accuracy and short responses
- Able to be flexible, proactive and use initiative.
- Able to paintings efficaciously with out supervision and to manage very own workload effectively.
- Able to construct robust and positive running relationships in the team, organization and outside events.
- Potential to paintings underneath stress and control workload. Use quieter durations correctly on long term paintings.
- Robust information and understanding of journey merchandise inclusive of preferred airlines and accommodations.
- Enjoy in coping with complex itineraries.
- Super customer service attributes with effective trouble fixing and conflict resolution competencies.
The traveller Counsellor position at GBT is to deliver great journey provider revel in for our company and enterprise travel customers. Through running collectively as a excessive acting crew, our travel Counsellors provide first rate tourist care, first call resolution and the best satisfactory of customer support to GBT corporate customers. It's miles a excessive contact provider surroundings, where you'll have true responsibility for the provider relationship and patron enjoy, with the aid of presenting innovative and timely tour solutions, the use of available gear and generation as wished, whilst maximizing supplier revenue.
The role will form part of a especially professional crew of company tour Counselors placed virtually from domestic. The role will record to a crew teach.
Additional Accountabilities
- Working smartphone, electronic mail or chat booking air, hotel and car condominium
- Supports executive tour bookings and/or C-level journey. Sports and enjoyment.
- Moves, critiques and affords to client BTA reconciliations.
- Investigates/motion tour Counsellors reservations/PNR for ticketing, excellent/accuracy, consumer escalations or lowest fare (e.G., CSI/CSR, Trailblazer)
Location
United states of America - virtual location
The us countrywide hourly wage variety for this function is from $17.00 in line with hour to $29.00 consistent with hour. The national variety provided includes the hourly fee that GBT expects to pay for the function. Actual hourly salary price will be primarily based on factors which includes the scope and complexity of the function and the a success candidate’s relevant revel in, capabilities, know-how, and work place.
This function is eligible for an annual performance based Incentive, which rewards contributors based on business enterprise performance. For information about our complete US benefits programs and eligibility, please assessment our 2022 advantages-at-a-look file.
GBT 2022 blessings-at-a-glance
It's miles our coverage to provide same employment possibilities to all people based on task-related qualifications and ability to carry out a activity, with out regard to age, gender, gender identity, sexual orientation, race, coloration, religion, creed, country wide origin, disability, genetic facts, veteran popularity, citizenship or marital reputation, and to keep a non-discriminatory environment loose from intimidation, harassment or bias based upon those grounds.
GBT Recruitment's privateness assertion
- Inner
An exciting possibility has arisen within traveler care for considered one of our enjoyment teams as a part of their Productions business.
- Are you a team player with exquisite communique competencies ?
- Are you prepared with awesome interest to element?
- Could you be able to supply first-rate customer service to a client with high-quality excessive expectations?
If we're describing then you we would welcome your application to sign up for us.
- Process role to consist of however no longer restricted to:
- Organizing all aspects of production journey; air, car, motel, car service, meet & greets, suites, baggage, upgrades
- To act as a touch for clients with the aid of coping with all incoming carrier requests (smartphone and e-mail).
- To complete reservations at the factor of sale where viable, appropriately and correctly.
- To offer remarkable customer support and continually exceed expectancies (nothing is an excessive amount of hassle and seasoned hobby is fundamental)
- Ensure compliance to both patron and agency policy as well as adhere to strict cut-off dates/service stages.
Key capabilities and revel in required:
- Production tour experience and/or VIP travel enjoy is a plus for this function
- Amazing communication competencies, each verbal and written.
- Excellent smartphone manner, providing outstanding consumer satisfaction.
- Strong organizational competencies with a meticulous eye for info
- Methodical with robust attention on accuracy and short responses
- Capable of be bendy, proactive and use initiative.
- Capable of paintings efficiently without supervision and to manage very own workload correctly.
- Able to construct robust and fine working relationships inside the team, organisation and outside events.
- Capacity to work beneath strain and manipulate workload. Use quieter periods correctly on longer term work.
- Strong knowledge and knowledge of travel products which include preferred airways and hotels.
- Enjoy in dealing with complex itineraries.
- High-quality customer support attributes with effective problem solving and conflict resolution abilities.
The visitor Counsellor function at GBT is to supply super journey service experience for our company and business travel customers. By way of running collectively as a excessive acting team, our travel Counsellors offer top notch vacationer care, first call resolution and the very best quality of customer support to GBT corporate customers. It's far a high touch service environment, in which you will have proper duty for the service courting and client revel in, by means of supplying creative and timely journey solutions, the usage of available tools and technology as wanted, even as maximizing provider revenue.
The position will shape part of a exceedingly skilled team of corporate travel Counsellors placed without a doubt from home, at one among our enterprise tour centers or on-web page at consumer places. The function will report to a team teach.
Additional Accountabilities
- Operating phone, e mail or chat reserving air, resort and vehicle condo
- Supports govt tour bookings and/or C-degree tour. Sports activities and enjoyment.
- Movements, critiques and offers to purchaser BTA reconciliations.
- Investigates/action journey Counsellors reservations/PNR for ticketing, first-class/accuracy, purchaser escalations or lowest fare (e.G., CSI/CSR, Trailblazer)
