Job Responsibilities: Travel Technology Support Specialist
Salary: $20-30/Hour
Company: American Express
Location: Raleigh, USA
Educational Requirements: Bachelor's Degree
Position Summary:
This position is supposed to help patron profiles, both level one and , and to method purchaser records feed documents. This function is likewise chargeable for first degree help to quit customers for profile support and problem shooting.
Favored experience:
- Minimal of four years as a journey representative
- Understanding of Concur, join customer and/or Sureware desired. Other profile machine enjoy taken into consideration.
- Should be Sabre proficient
- Should own robust problem-solving competencies
- Should be technically inclined with the potential to hassle shoot an trouble
- Have to be able to move unexpectedly from one undertaking to the next
- Ought to be able to paintings independently, with minimal supervision
Job responsibilities:
- Create new stage one profiles in Sureware/join consumer for new client implementations
- Chargeable for developing all new degree ones and completing all required fields
- Liable for protection on all present level ones to make certain constant records
- Removal of misplaced bills and updating appropriate documentation
- Managing day-by-day/weekly client records feeds for wrong/improperly mapped records
- Sending relevant welcome letters to new hires
- Ensuring the spark-off removal of phrases
- Alerting management to ability issues with customers and/or purchaser feeds
- Paintings with both MIS and CSG to make certain statistics is timely and correct
- Daily help for Sureware rejects/errors that require manual intervention
- Paintings in conjunction with other groups to make sure continuity among the gear
- Working with Sureware, ManticPoint, and different companies as important, to make sure the accuracy of our customer information
- Manner help tickets in accordance with the installed SLAs
- Different duties, as wanted, to guide the profile surroundings
- Numerous tasks associated with the continued help of the profile gear
Place
U.S. - digital place
The USA national hourly wage variety for this function is from $19.00 to $38.00 consistent with hour. The country wide range provided includes the hourly fee that GBT expects to pay for the position. Actual hourly salary charge may be based totally on elements including the scope and complexity of the role and the a hit candidate’s relevant enjoy, abilities, know-how, and paintings region.
This position is eligible for an annual overall performance based totally Incentive, which rewards members primarily based on enterprise overall performance. For records approximately our complete US advantages applications and eligibility, please overview our benefits-at-a-glance record.
GBT 2023 benefits-at-a-look
It is our coverage to offer same employment opportunities to all individuals based on activity-associated qualifications and potential to carry out a activity, with out regard to age, gender, gender identification, sexual orientation, race, shade, faith, creed, countrywide beginning, disability, genetic statistics, veteran reputation, citizenship or marital status, and to keep a non-discriminatory environment free from intimidation, harassment or bias based totally upon those grounds.
