Verification Specialist

Full job description

Intake Desk provides exceptional call center intake services for some of the top attorneys across the country. The Verification - Case Review Specialist is one of the most important roles in our company.

Our Case Review Department is responsible for verifying, organizing and updating facts from prospective clients about their potential case while providing the highest level of customer service. Please note there will be a data entry typing test as well as a general technology test administered on the interview. Both require an above average aptitude but nothing that someone with a few years of data entry and computer experience would have trouble with.

Verification - Case Review Specialists organize facts, write call summaries, and create follow up tasks as well as ask targeted questions that are relevant to each client’s specific situation all while reassuring and providing empathy for the injured party.

This is NOT a remote position.

Guaranteed Hourly Salary plus bonuses!

Lots of Overtime available!

Verification - Case Review Specialist - Job Responsibilities:

• Be extremely detail oriented.
• Stay up to date on all case criteria.
• Receive call transfers from intake representatives to verify information with potential clients.
• Build a story line and verify facts regarding this situation.
• Be compassionate, empathetic, reassuring and patient while talking to prospective clients.
• Organize follow up tasks for missing items.
• Provide high levels of customer service and answer customer service or intake related questions prospective clients may have.
• Make follow up calls for missing items or document retrieval.

Verification Specialist - Required Work Experience:

• Must have experience in some type of highly detailed workflow such as; Verification or Personal Injury, Workers Comp, SSD/Social Security Disability, Insurance Claims or Mass Tort Legal experience
• STRONG, above average computer skills. You will have 2 - 34 inch monitors broken up into 4 workspaces and all of that digital real estate will be used while speaking with the client.
• Accurate typing and data entry is a must while speaking with a live client.

Verification Specialist - What we offer you:

Compensation

• Pay Range: $40,000.00 to $80,000.00+ includes Guaranteed Hourly Pay and Overtime and Bonuses
• Bonuses
• LOTS of overtime
• W2 paid weekly

Benefits

• Health, Dental& Vision Insurance
• Life Insurance (company paid)
• First class work environment
• Cutting edge technology
• Ergonomic, sit/stand desks
• Ergonomic, executive style chairs
• Modern, comfortable office
• Quality workplace
• On-going training and support
• Fun perks such as massage guns, foot massagers, restaurant grade espresso machines, lots of snacks and paid meals

'Work Location:

• On location - Work Remotely - No

Job Type: Full-time

Pay: $40,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Ability to commute/relocate:

• Fort Lauderdale, FL 33309: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have above average data entry and computer literacy?

Education:

• High school or equivalent (Preferred)

Experience:

• Data Entry: 2 years (Required)

Work Location: In person

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.