Job Responsibilities: Virtual Customer Care Advisor
Salary: $20-30/Hour
Company: Amazon
Location: Augusta, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
As a client Care guide, you will play an vital function in empowering our customers to take their medicines successfully and achieve better overall health. This role is fully faraway and you may be running from domestic simply. This function would require you to paintings a bendy decreased hour schedule that could start and stop outdoor of normal business hours. This role is 30-39 hours in keeping with week but might also require extra or fewer hours because of commercial enterprise necessities. The revenue for this function is $16.00/hour.
*ought to currently are living in the nation OF UTAH TO QUALIFY*
Key activity responsibilities
Middle responsibilities:
- Absolutely assist customers and different advisors over the phone, electronic mail, and at the web with billing/insurance verification, product, or carrier questions
- Manipulate each inbound and outbound calls
- Proactively perceive answers to questions you count on our clients having in each interplay
- Take a palms-on approach to resolving every difficulty, owning it from begin to complete or parting with pharmacist and pharmacy group of workers if medical advisement is important
- Provide high-quality-in-magnificence provider revel in for our clients while operating in a fast-paced surroundings
- Help solution customer inquiries regarding their insurance and copays, in addition to delivery desires
- Provide our clients with technical help when navigating pharmacy.Amazon.Com
- Serve clients in a timely way to ensure we're maximizing our dating with them
- Apprehend every interaction is about extra than solving a unmarried problem, but an opportunity to construct an extended-time period relationship
FUNDAMENTAL QUALIFICATIONS
-ought to live within the kingdom of Utah
- Excessive faculty degree or equivalent
- 6+ months of expert enjoy operating with laptop and internet based totally tools
- Enjoy multitasking with smartphone and computer competencies
- Hardwired broadband net connection both via DSL, cable or fiber to domestic (fios or fiberoptic) with minimum internet velocity of 10 mbps download and five mbps upload reduced in size pace
- Capability to alternate your time table often (each 3 weeks), with a -week increase notice.
- Capability to paintings in a domestic surroundings that is personal and freed from distractions (i.E. Barking dogs, tv noise, tune, youngsters, and many others.) And be able to commit complete attention to the purchaser at some stage in work hours
PREFERRED QUALIFICATIONS
- 1+ year of applicable smartphone or e mail customer service revel in
- Top notch verbal exchange abilties (spoken and written)
- Experience working in a customer support or call center
- Enjoy operating in healthcare surroundings
- Revel in running below stress in a fast-paced paintings environment at the same time as continually assembly standards for productiveness and exceptional
- Confirmed capacity to work as a crew member
