Job Responsibilities: Virtual Customer Care Advisor
Salary: $20-30/Hour
Company: Amazon
Location: Honolulu, USA
Educational Requirements: Bachelor's Degree
DESCRIPTION
As a patron Care advisor, you may play an crucial function in empowering our clients to take their medicinal drugs efficaciously and reap better typical wellbeing. This function is completely far off and you will be running from home truely. This role would require you to work a flexible decreased hour agenda which could begin and give up outdoor of normal commercial enterprise hours. This position is 30-39 hours in line with week however may additionally require additional or fewer hours because of business necessities. The profits for this role is $20.00/hour.
*Have to currently live inside the state OF ARIZONA TO QUALIFY*
Key job duties
Center obligations:
- In reality help customers and different advisors over the phone, e mail, and at the web with billing/coverage verification, product, or provider questions
- Manipulate both inbound and outbound calls
- Proactively identify solutions to questions you expect our clients having in every interaction
- Take a hands-on method to resolving each problem, owning it from start to finish or parting with pharmacist and pharmacy workforce if medical advisement is vital
- Offer great-in-magnificence service revel in for our customers even as running in a fast-paced surroundings
- Assist answer purchaser inquiries concerning their coverage and copays, in addition to delivery wishes
- Offer our customers with technical aid whilst navigating pharmacy.Amazon.Com
- Serve customers in a timely way to make sure we are maximizing our courting with them
- Understand every interplay is ready extra than fixing a unmarried problem, however an possibility to construct a long-time period dating
PRIMARY QUALIFICATIONS
-Need to reside inside the nation of Arizona
- High college degree or equivalent
- 6+ months of professional enjoy working with computer and web based totally equipment
- Experience multitasking with smartphone and pc competencies
- Hardwired broadband internet connection both thru DSL, cable or fiber to domestic (FiOS or FiberOptic) with minimal net velocity of 10 mbps down load and 5 mbps upload shrunk pace
- Ability to alternate your schedule frequently (each 3 weeks), with a two-week strengthen notice.
- Potential to paintings in a home surroundings this is non-public and free of distractions (i.E. Barking puppies, television noise, song, kids, and many others.) and be capable of dedicate full attention to the consumer for the duration of work hours
DESIRED QUALIFICATIONS
- 1+ 12 months of relevant smartphone or email customer service experience
- Exquisite communication abilties (spoken and written)
- Enjoy working in a customer support or call middle
- Revel in running in healthcare environment
- Experience working under pressure in a fast-paced paintings environment even as consistently assembly requirements for productivity and nice
- Tested ability to paintings as a group member
Amazon is dedicated to a diverse and inclusive place of business. Amazon is an equal possibility organisation and does not discriminate on the basis of race, countrywide starting place, gender, gender identity, sexual orientation, included veteran fame, incapacity, age, or different legally covered repute. For people with disabilities who would really like to request an lodging, please go to https://www.Amazon.Jobs/en/incapacity/us.
