Write-Off/Data Entry Specialist

Full job description

The Write-Off/Data Entry Specialist, as a key member of the team, is responsible for accurately processing and managing adjustments to erroneous charges, applying credits, and reconciling accounts or credit notes. This role requires meticulous attention to detail, strong organizational skills, and the ability to navigate change with positivity in a fast-paced environment.

Key Responsibilities:

• Write-Off Processing: Process adjustments to erroneous charges, applying credits, and reconciling accounts or credit notes in accordance with established procedures.
• Spreadsheet Creation: Create and maintain spreadsheets to track write-off activities, ensuring accuracy and completeness of financial records.
• Credit Application: Apply credits to customer accounts accurately and efficiently, following company guidelines and policies.
• Back Office Support: Provide support to the back-office team by handling billing-related tasks, data entry, and administrative duties.
• Research: Conduct thorough research to identify and resolve discrepancies or issues related to write-offs, ensuring accurate financial reporting.
• Adaptability: Navigate change with positivity and flexibility, adjusting to evolving processes, systems, and procedures as needed.
• Collaboration: Collaborate with team members to share knowledge, insights, and best practices, contributing to a supportive and collaborative work environment.
• Customer Service: Provide internal customer service support, responding to inquiries and requests from colleagues in a timely and professional manner.
• Microsoft Office Skills: Utilize Microsoft Office Suite, particularly Excel, to perform data entry, create spreadsheets, and generate reports as required.

Qualifications:

• High school diploma or equivalent; Associate's degree or relevant certification preferred.
• Previous experience in customer service, billing, or back-office support roles preferred.
• Strong attention to detail and accuracy in data entry and financial transactions.
• Proficiency in using Microsoft Office Suite, particularly Excel, for spreadsheet creation and data management.
• Excellent organizational skills and ability to prioritize tasks effectively in a fast-paced environment.
• Effective communication skills, both verbal and written.
• Ability to adapt to change and learn new processes and procedures with a positive attitude.
• Willingness to work collaboratively as part of a team and support colleagues as needed.

Work Environment:
This role operates in an office environment, with the possibility of hybrid work arrangements after six months in the role. It requires regular use of standard office equipment such as computers, phones, and printers. The Write-Off Specialist may be required to work closely with team members and interact with internal stakeholders to resolve issues efficiently.

Pay rate: $20 to 22.50

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